Full-Time
Product Manager
Posted on 9/24/2025
1-800 Contacts
501-1,000 employees
Direct-to-consumer contact lens retailer
No salary listed
Draper, UT, USA
Hybrid
Hybrid role; 1-2 days on-site per week in Draper, UT.
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- Ability to work from our Draper, Utah office 1-2 days a week
- 3-5 years of product management experience building consumer facing applications, e-commerce experience preferred
- Thrives in a fast-paced, start-up environment with the ability to pivot quickly and manage competing priorities
- Ability to build a product roadmap that addresses key consumer needs and delivers on given KPIs
- Organized and detail oriented, delivering seamless customer experiences and effectively managing all use cases
- Excellent written and verbal communication skills
- Comfortable interacting with stakeholders from all levels of the organization
- Experience working in agile software development frameworks
- Strong analytical and problem-solving skills; proficient in using data and A/B testing to inform decisions
- Ability to grasp technical concepts and understand interactions between data, services, and front-end applications
- Familiarity with JIRA, Confluence preferred; Miro considered a plus
- Plan and execute the product roadmap to achieve business outcomes and drive given KPIs, with a focus on conversion rate
- Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes
- Understand the customer and their needs and advocate for those needs throughout the product development lifecycle
- Lead an agile software development team and work cross-functionally to drive ideas from inception to launch
- Interface with other product managers, development teams and systems/services, to understand the interaction between The Framery’s storefront and the back-end systems that support it
- Define and track product metrics, using qualitative and quantitative data to iterate and improve
- Collaborate with other product managers and engineering teams as needed to define requirements and develop new capabilities The Framery can leverage for growth
- Become an expert in understanding and leveraging customer data to develop simple and compelling experiences that maximize conversion for our target audience
1-800 Contacts sells contact lenses online directly to consumers, with services like online vision exams, prescription management, and expedited shipping. Customers order lenses via the website or app, may complete an online vision exam to obtain or verify a prescription, and receive lenses through fast shipping, with free returns or exchanges and reminders for reorders. It stands out by pairing a direct-to-consumer online model with 24/7 real-person support, a best price guarantee, and built-in prescription management for easy reordering. Its goal is to make getting and maintaining contact lenses easy, fast, and affordable by streamlining purchasing and ongoing prescription management.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
1992
Simplify's Take
What believers are saying
- SeekWell consolidation enables cross-brand coordination for operational efficiency gains.
- Virtual try-on via Ditto acquisition reduces return rates and improves conversion.
- Subscription model provides predictable recurring revenue and customer lifetime value.
What critics are saying
- Second Circuit 2021 ruling enables competitor rule-of-reason antitrust challenges against bidding restrictions.
- Warby Parker counterclaim exposes 1-800 Contacts to reciprocal anticompetitive conduct allegations.
- SeekWell multi-brand structure invites FTC scrutiny for coordinated horizontal collusion.
What makes 1-800 Contacts unique
- Market leader in subscription contact lenses with 10x brand awareness advantage.
- Pioneered online contact lens sales in 1995; serves 20 million customers.
- Vertically integrated portfolio: 1-800 Contacts, Liingo Eyewear, Hello Eyes, Luna.
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Benefits
Health Insurance
401(k) Company Match
Unlimited Paid Time Off
Tuition Reimbursement
Company Equity
Free eye exams for your entire family
Deep discounts on lenses, glasses, and other services
Flexible Work Hours
In-house restaurant with highly discounted meals
Free snacks, ice cream, and drinks every day
Full onsite gym
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -1%The American company 1-800 Contacts is shuttering its operations in Israel and laying off 60 employees.
1-800 Contacts announced the launch of 'The Framery'
1-800 Contacts, Hello Eyes, and Luna to align under SeekWell, which was developed internally to serve future growth across the vision care companiesSALT LAKE CITY, Nov. 1, 2023 /PRNewswire/ -- 1-800 Contacts today announced the launch of SeekWell, a parent company focused on making vision care simple, affordable, and accessible. SeekWell, which was developed internally, will serve as the umbrella corporation for its flagship brand 1-800 Contacts, as well as Hello Eyes and Luna. The move to a parent brand will allow each company to preserve its unique identity and purpose while allowing for growth in the larger industry of vision care.1-800 Contacts Launches Parent Company SeekWell"28 years ago, 1-800 Contacts started on a college campus with the goal to disrupt the vision care industry and today has become the largest seller of contact lenses in the United States," said SeekWell CEO John Graham. "Over the years, we have expanded outside of contact lenses to include Liingo Eyewear, Hello Eyes, and Luna, in addition to offering optical telemedicine services like ExpressExam. All our companies have a new home under SeekWell, a parent company we created that allows us to align under a single entity while providing more flexibility for our next phase of growth."Find more information on SeekWell and the future of vision care at seekwell.com .About SeekWellSeekWell believes consumer choice and technology should enable everyone to take control of their vision care
In 2018, 1-800 Contacts bought Liingo Eyewear to provide consumers with a straightforward way to fulfill their vision needs outside of contact lenses.
1-800 Contacts has launched Luna Solutions, a standalone business focused on providing services and technology to third parties in the vision sector, according to a Thursday (Jan. 27) press release.