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Full-Time

Outreach & Enrollment Coordinator

Posted on 9/18/2024

Welbe Health

Welbe Health

501-1,000 employees

Comprehensive care services for seniors

Healthcare

Compensation Overview

$24.39 - $29.27Hourly

+ Bonus + Equity

Junior

Alhambra, CA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Salesforce
Marketing
Customer Service
Requirements
  • Associate’s degree in a relevant field, bachelor’s degree preferred
  • Two (2) years of relevant experience preferred
  • Strong customer service orientation
  • Ability to work independently with minimal supervision
  • Reliable means of transportation
  • Experience in Salesforce, MS Office Suite, and/or Athena preferred
  • Bilingual preferred
Responsibilities
  • Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits
  • Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification
  • Demonstrate in-depth knowledge of all relevant components of MOEE Playbook
  • Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits
  • Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in Salesforce
  • Assist with PR, marketing, outreach, and enrollment projects as needed

WelbeHealth offers comprehensive care services for older adults, utilizing the PACE (Program of All-Inclusive Care for the Elderly) model. This model integrates medical, social, and long-term care, allowing for personalized care plans that meet the unique needs of each patient. The company stands out by focusing on maintaining the independence of seniors while providing tailored support, funded through Medicare, Medicaid, and private payments. WelbeHealth's goal is to enhance the quality of life for elderly clients, ensuring they receive the necessary care to thrive at home.

Company Stage

Series C

Total Funding

$61.2M

Headquarters

Menlo Park, California

Founded

2015

Growth & Insights
Headcount

6 month growth

8%

1 year growth

23%

2 year growth

63%
Simplify Jobs

Simplify's Take

What believers are saying

  • WelbeHealth's expansion into new regions like Riverside and Coachella Valley demonstrates its growth potential and commitment to serving more seniors.
  • The addition of experienced executives like Becca Miller Rose and Dr. Michael Le strengthens the company's leadership and operational capabilities, enhancing its ability to deliver high-quality care.
  • Support from elected officials and community leaders underscores WelbeHealth's positive impact and potential for further community integration and support.

What critics are saying

  • The reliance on government funding from Medicare and Medicaid could pose financial risks if there are changes in policy or funding levels.
  • Rapid expansion into new regions may strain resources and affect the quality of care if not managed properly.

What makes Welbe Health unique

  • WelbeHealth employs the PACE model, a unique and comprehensive approach to senior care that integrates medical, social, and long-term care services, unlike many competitors who offer fragmented services.
  • The company's focus on personalized care plans developed in collaboration with patients and their families ensures that care aligns with individual goals and values, setting it apart from more generic care providers.
  • WelbeHealth's leadership team, with extensive experience in geriatric care and the PACE model, provides a strong foundation for delivering high-quality, patient-centered care.
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