Full-Time
Healthcare Coordinator
PDS Health
Integrated healthcare support company
Compensation Overview
$20.75 - $29/hr
Santa Rosa, CA, USA
In Person
Travel might be required between offices.
 Customer Experience & Support (1) |
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- A high school diploma or general education degree (GED) is required.
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurances is required.
- The role requires an energetic, self-starting, results-oriented approach; realistic goal setting; commitment to meeting objectives; persistence; and effective prioritization.
- The role requires flexibility, adaptability, empathy, passion, and ethical conduct when advocating for patients.
- The role requires data-driven decision-making, attention to detail, organization, structured work, comprehensive knowledge of operational processes, and computer proficiency.
- The role requires understanding profit drivers, using metrics to manage, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
- The role requires active listening and observation of behavior and the ability to create a mutually beneficial need for change.
- The role requires self-motivation, reliability, the ability to work independently and as part of a team, effective multitasking without compromising work quality, excellent interpersonal, oral, and written communication skills, the ability to maintain patient-record confidentiality, and organization in a fast-paced environment.
- Partner with supported dentists to gain a financial commitment from patients to start the dentist-diagnosed course of treatment with urgency.
- Understand and use financial options to support case acceptance and educate patients on treatment choices.
- Overcome common patient objections to starting treatment in a professional manner.
- Proactively keep dentists’ schedules productive.
- Support each patient in a consultative and educational manner while supporting a positive patient experience and long-term patient relationships.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Achieve proficiency in the PDS system and use its tools, skills, and talents to help patients make decisions suited to their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options and provide patients with budget-appropriate choices for starting dentistry.
- Obtain necessary insurance pre-authorizations before completing treatment when required.
- Ensure the office exemplifies the Comprehensive Care Model and manages referrals outside the office.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly affects metrics and results.
- Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory bodies.
- Perform other assigned duties and responsibilities.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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