Full-Time

Real Time Specialist

Posted on 3/29/2025

Prosper Funding

Prosper Funding

201-500 employees

Offers personal loans and credit cards

Compensation Overview

$22/hr

+ Annual Bonus

Mid

Phoenix, AZ, USA

Hybrid work schedule – Two days (W/TH) a week in office

Category
Generalist Operations
Operations & Logistics
Required Skills
Data Analysis
Excel/Numbers/Sheets
Connection
Connection
Connection
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Requirements
  • High School diploma (or GED) with a minimum of 2+ years related work experience required
  • Understanding of contact center operations (preferably for Prosper's products - Personal Loans, Credit Cards, HELOC etc.)
  • Basic data analysis skills with ability to recognize patterns
  • Strong attention to detail and problem-solving abilities
  • Clear written and verbal communication skills
  • Proficiency in Excel (advanced skills preferred)
  • Adaptability, integrity, and team-oriented mindset
  • Sense of urgency and commitment to excellence
Responsibilities
  • Monitor agent productivity using NICE IEX, CXone, and LiveVox platforms
  • Analyze key metrics including call volume, handle time, and staffing to identify trends
  • Lead daily WFM morning huddles with performance updates and action plans
  • Provide data-driven recommendations for staffing adjustments
  • Coordinate agent offline activities (meetings, training, coaching)
  • Process attendance and exception requests per company guidelines
  • Additional duties & responsibilities as assigned by your manager to support team & business needs
Desired Qualifications
  • Experience with Tableau, SQL, or BigQuery
  • Familiarity with WFM scheduling software and ACD reporting systems (NICE IEX, CXOne)

Prosper Funding offers a variety of financial solutions aimed at improving financial wellbeing for individuals. Their main products include personal loans, credit cards, and home equity lines of credit, which are available to people with different credit backgrounds. Personal loans are issued by WebBank, while the Prosper® Card is an unsecured credit card provided by Coastal Community Bank under a Mastercard license. Prosper distinguishes itself from competitors by being an equal housing lender, ensuring that everyone has fair access to their financial services. The company's goal is to provide affordable financial options that help individuals manage their finances effectively.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$503.4M

Headquarters

San Francisco, California

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Integration of AI-driven credit scoring can reduce loan defaults and improve approvals.
  • Prosper's 2024 CSO Award highlights its excellence in security and risk management.
  • The rise of embedded finance offers new revenue streams and customer engagement opportunities.

What critics are saying

  • Increased competition from new fintech startups could threaten Prosper's market share.
  • Brand confusion with another fintech named Prosper in the UK may impact identity.
  • The rise of DeFi platforms challenges traditional lending models like Prosper's.

What makes Prosper Funding unique

  • Prosper offers a comprehensive financial platform with personal loans, credit cards, and home equity.
  • The company has a 20-year history, pioneering peer-to-peer lending in the U.S.
  • Prosper's data-driven underwriting model provides low, fixed-rate loans with no hidden fees.

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Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Mental Health Support

Wellness Program

Childcare Support

Pet Insurance

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

5%

2 year growth

5%
PR Newswire
Apr 23rd, 2025
Prosper Celebrates 20 Years Of Helping Consumers Elevate Their Financial Well-Being

SAN FRANCISCO, April 23, 2025 /PRNewswire/ -- Prosper Marketplace, a fintech pioneer providing affordable financial solutions to consumers across the credit spectrum, proudly celebrates its 20th anniversary. In 2005, the Prosper platform revolutionized how Americans could advance their financial well-being through online lending opportunities and by investing in each other's goals. Since its founding, Prosper has helped more than 2 million customers access nearly $30 billion in total funding, while expanding its suite of products. "Prosper was established 20 years ago by Chris Larsen and John Witchel as part of their quest to democratize consumer lending and create opportunities previously unavailable through traditional banking channels," said David Kimball, CEO of Prosper. "As consumers' needs have grown, we have grown alongside them. Today, we've evolved into a comprehensive financial platform, offering simple, trusted, and affordable solutions that help people transform their lives."

Dev.ua
Mar 20th, 2025
Ukrainian fund Roosh Ventures invested in British fintech startup Porsper, which "maximizes potential wealth" of users

London-based AI fintech startup Prosper has raised £4 million in a round led by Fuel Ventures, with participation from Capital One, World First, Tandem, Azimo, Embark and Comply Advantage, the founders of Monzo, and Ukrainian fund Roosh Ventures.

Tech.eu
Mar 4th, 2025
Combinder raises $500K for energy network

Combinder, a decentralized energy data network, has closed a $500k Pre-Seed funding round at a $10 million valuation. The network uses blockchain to decentralize energy infrastructure, allowing users to earn $BIND tokens by connecting devices like solar units and EV chargers. With 3,000 beta participants and nine B2B partnerships, Combinder aims to expand its network and enhance its API for more device manufacturers and energy asset types.

PR Newswire
Jul 23rd, 2024
Prosper Marketplace Wins 2024 Cso Award

Prosper Honored for Excellence in Security and Risk ManagementSAN FRANCISCO, July 23, 2024 /PRNewswire/ -- Prosper Marketplace, the first peer-to-peer lending platform in the United States, is thrilled to announce its selection as a winner in the prestigious 2024 CSO Awards.The 2024 CSO Awards, organized by Foundry (an IDG, Inc. company), celebrate the top security organizations and individuals who have demonstrated exceptional efforts in tackling the challenges posed by an ever-expanding landscape of threats. This year's awards recognize those at the forefront of security innovation, including new threat-detection methods, advanced cyber analytics, and initiatives addressing AI dangers, zero trust, and data protection."We are honored to receive the 2024 CSO Award," said David Kimball, CEO of Prosper. "This recognition is a testament to our team's dedication to implementing cutting-edge security measures that protect our borrowers and investors, ensuring a secure and trustworthy marketplace for all."Prosper's selection as a 2024 CSO Award winner underscores its commitment to pioneering security strategies and delivering robust protection for its clients and stakeholders. This accolade also reflects the company's commitment to staying ahead of emerging threats."Our teams work together across our organization to make information security a core focus for our customers," said Varsha Agarwal, Head of Information Security at Prosper. "Since inception nearly 20 years ago, the security of our marketplace has played a key role in our business operations, culture, and goals

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