Hospitality Services Associate @ SPS Holding

#parttime

Job Title: Hospitality Associate

Reports To: The Hospitality Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented individuals to join our team! As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center.

In this role, you will have specific job duties such as Host, Ambassador, Retail, Sales, VIP Lounge Server.

You will be the primary point of contact to greet and guide guests through the attraction while providing an exceptional guest service experience. Working hours will include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is required. Fluent English is required and the ability to speak multiple languages is a plus. Applicants must be able to walk, stand, bend, twist, and lift throughout an entire shift. Due to the nature of this role and its responsibilities, the team member must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff.

Typical Work Schedule: 7:00AM-3:00PM/4:00PM and 3:00PM-12:00AM

Requirements:

Routinely demonstrate behaviors that indicate the highest level of manner and service
Consistently smile and interact with guests
Demonstrate a “can do” philosophy towards problem-solving
Be able to understand and communicate in English, both verbally and in writing
Work cooperatively with other team members
Maintain a positive attitude in the work environment
Must be willing to work as necessary in changing climate conditions
Must be able to work at all points of the attraction, including the upper decks
Must have open availability including early mornings, late nights, weekends and holidays
Able to work overtime or an alternate shift if needed

*bonus conditions apply, for more information on criteria and eligibility reach out to our team.

Qualifications:

High School Diploma (or equivalent).
1–2+ years of work experience preferred.
Strong organizational, time management, analytical, and problem-solving skills.
Excellent written and verbal English communication.Proficiency with (or ability to learn) required computer systems.
Professional appearance, attitude, and adherence to policies/procedures.
Flexibility to work hours as assigned by manager

Physical Demands:

Approximately 50% of the time this position requires the below physical demands.

Ability to lift/move up to 60 lbs. using carts or manually.
Frequent walking, standing, bending, kneeling, and sitting for extended periods.
Manual dexterity for office equipment (phones, copiers, binding machines, etc.).
Ability to operate a computer and use a monitor/keyboard.
Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$18—$18 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Hospitality Services Associate

Top of the Rock, Rockefeller Center

SPS Holding

Compensation Overview