Senior Director

Job Description Summary

The Sr. Director, IT Service Management, Compliance, and Digital Operations for GE Vernova Wind is a senior leadership role responsible for driving operational excellence, regulatory compliance, and strategic alignment across all Digital Technology (DT) functions. This position oversees three core pillars: ITIL service management, IT compliance, and Application Portfolio Management (APM), including comprehensive financial oversight for DT operations. The role is critical to maturing IT processes, ensuring robust compliance, optimizing the application landscape, and enabling digital transformation to deliver enhanced business value. This role will significantly influence the future direction of DT within GE Vernova Wind, driving innovation and ensuring alignment with business objectives.

Job Description

Essential Responsibilities

ITIL Service Management:

• Lead the deployment, continuous improvement, and maturity of ITIL best practices across all DT operations, ensuring standardized, efficient, and resilient service delivery. Leverage experience with industry-standard ITSM tools such as ServiceNow and Jira Service Management to enhance service delivery and support.

• Establish, monitor, and report on governance structures, including KPIs, SLAs, OLAs, and service dashboards to measure and enhance operational performance, with emphasis on managed and outsourced service partners.

• Drive the adoption of automation and AI-enabled solutions to improve service desk efficiency, incident resolution, and self-service capabilities, in line with industry digitalization trends.

• Provide strategic leadership and oversight to managed services and vendor partners, fostering collaborative relationships and ensuring accountability against contractual and performance expectations.

• Champion a continuous improvement culture, leveraging data analytics, user feedback, and ITSM toolsets to identify and resolve systemic issues, reduce service disruptions, and increase stakeholder satisfaction.

• Oversee and optimize critical ITIL processes, including Incident, Problem, Change, Request, and Knowledge Management, ensuring rigorous process adherence, risk mitigation, and alignment with business objectives.

• Facilitate cross-functional collaboration to ensure ITIL processes support and enable broader digital transformation initiatives while acting as the primary alignment to GEV CTO team.

IT Compliance & Risk Management:

• Serve as the primary owner for IT compliance and risk management programs, including SOX, ISO 27001/277, and other relevant regulatory frameworks, ensuring all DT activities are fully compliant with internal and external requirements.

• Partner with internal and external audit teams to coordinate audits, address findings, and implement timely and sustainable corrective actions.

• Develop and execute strategies to automate and streamline compliance activities, reducing reliance on manual controls and minimizing exceptions.

• Maintain robust risk management practices, including proactive identification, assessment, and mitigation of IT risks, and comprehensive incident response planning.

• Foster a culture of compliance awareness across DT and business functions, providing training and guidance to staff and stakeholders.

• Ensure adherence to data privacy regulations (e.g., GDPR) within all DT operations.

• Lead the development and execution of incident response plans, ensuring effective communication and remediation strategies.

Application Portfolio Management & Financial Operations:

• Oversee the full lifecycle management of the Wind application portfolio: selection, rationalization, modernization (including cloud migration and API-first approaches), and retirement, ensuring each application delivers quantifiable business value and aligns with strategic objectives.

• Identify and maintain controls for all critical Wind applications, ensuring operational stability, security, and regulatory compliance.

• Provide strategic financial oversight for DT operations, including annual budgeting, forecasting, cost management, and value realization tracking.

• Partner with finance, procurement, and business leaders to drive financial accountability, optimize IT spend, and prioritize investments to support innovation and digital transformation.

• Implement best practices in application portfolio management, including regular portfolio reviews, TCO analysis, and end-of-life planning.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.

• Minimum of 10 years of progressive experience in IT, with at least 5 years in senior leadership roles overseeing IT operations, service management, or similar functions in large industrial or enterprise environments.

• Ability and willingness to travel up to 25% of the time

Desired Characteristics

• Proven financial management experience with direct responsibility for IT operational budgets and cost optimization.

• Demonstrated expertise in ITIL-based service management, including successful implementation and continual improvement programs.

• Hands-on experience managing compliance frameworks such as SOX, ISO 27001/277, and regulatory audits.

• Strong understanding of IT infrastructure and software development lifecycles.

• Experience within the energy, industrial, or manufacturing sectors is highly desirable.

• Relevant certifications (e.g., ITIL Foundation/Practitioner, CISSP, CISM) are a plus.

• Strategic Vision: Ability to align IT operational priorities with enterprise business strategy, drive digital transformation, and anticipate future technology trends.

• Leadership: Proven track record of building, coaching, and developing high-performing, globally distributed teams in matrixed organizations. Demonstrated ability to foster a high-performance culture and drive change management initiatives.

• Communication: Exceptional written and verbal communication skills, adept at presenting complex concepts to both technical and non-technical stakeholders, including executive leadership.

• Analytical Skills: Advanced analytical and project management abilities, leveraging data-driven insights for decision-making and continuous improvement. Proficient in using data analysis tools to identify trends and inform strategic decisions.

• Resilience: Capacity to operate effectively under pressure, managing competing priorities and driving results in dynamic, fast-paced environments.

• Change Agent: Demonstrated skill in leading organizational change, fostering innovation, and promoting a culture of adaptability and excellence.

The salary range for this position is $ 154,800.00 - 206,400.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information