Business Implementation Analyst
Posted on 11/18/2022
INACTIVE
ION Group

1,001-5,000 employees

Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Data & Analytics
Fintech

Company Stage

Series B

Total Funding

$42.1M

Founded

1998

Headquarters

null, United Kingdom

Growth & Insights
Headcount

6 month growth

4%

1 year growth

19%

2 year growth

25%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Word/Pages/Docs
PowerPoint/Keynote/Slides
Requirements
  • Experience working within the Financial Services industry (especially ETD Back Office) is essential
  • Excellent analytical, interpersonal and communication skills (verbal and written)
  • Must be able to work as part of a team, whilst also assuming responsibility for your own work
  • Must be eager to learn new skills to enhance capability
  • Must possess the capacity to communicate and translate between technical teams and business users to understand requirements and attain workable solutions
  • Ability to manage client expectations and build strong, positive relationships based on trust
  • Excellent organizational, time management and multi-tasking abilities
  • A proactive, solutions-focused and can-do approach
  • Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment
  • Ability to cope under pressure and to manage priorities under tight deadlines
  • A good understanding of, and experience with, the technologies used within the Financial Services industry
  • Proficient in Microsoft Word, Excel and PowerPoint
Responsibilities
  • Primary contact with the client during Implementation and Upgrade projects - face to face meetings / video / conference calls including client project team up to senior stake holders
  • Liaison with development to understand software functionality being delivered and to communicate any required new developments (enhancements and bug fixes)
  • Liaise with the Project Management Office (PMO) and appropriate departmental managers to ensure key deliverables and timescales are being met
  • Collaborate with clients to identify strategic and operational efficiency opportunities. Provide input and feedback to ION Product Management with respect to the usability, functionality, and supportability of the solutions such that improvements are made based on internal and customer feedback
  • Participate in Implementation Analysis (IA) engagements and in writing of IA reports and executive summaries
  • Discuss and document requirements liaising between the client and ION product and development, reviewing and suggesting in some cases alternative options rather than gap development. Collecting and documenting requirements for new functionality requests made by customers. Prepare and submit proposal requests for out of scope items
  • Analyze, research, manage, and resolve functional (and other) inquiries received from customers during implementation project
  • Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally. Liaise with system users to remedy business or operational problems
  • Identify where the assistance of ION technical hardware and software specialists is needed and coordinate internally as required
  • Provide customer training for XTP, ARC and other components
  • Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required
  • Provide updates to installation pre-requisites if requirements change
  • Installation of software patches during implementation phase
  • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk
  • Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure