Key Responsibilities:

• Prepare and deliver quality training to customers based on adult learning principles and best practices
• Determine individualized and group training plans that address specific business needs
• Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success.
• Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support
• Coordinate training sessions including scheduling of participants and other related resources
• Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams
• Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats
• Promote and enable the use and adoption of online training courses to support ongoing end-user learning
• Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training
• Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Test, pilot, and document new professional services offerings
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

Required Experience:

• Post-secondary education (preferred)
• Previous client-facing training experience, preferably in the software industry
• Self-motivated and enthusiastic, with strong interpersonal skills
• Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users
• Strong understanding of adult learning concepts/theories, training development techniques, and best practices
• Strong software & technology aptitude and literacy
• Excellent presentation skills
• Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
• Experience conducting training sessions both in-person and remotely
• Experience with EHR software preferred
• Ability to thrive in a high paced, complex team environment
• Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)
• Ability to travel up to 20% of time