US – Software Training Specialist
Confirmed live in the last 24 hours
PointClickCare

1,001-5,000 employees

Cloud-based healthcare software provider
Company Overview
PointClickCare's mission is to advance healthcare technology and make a meaningful impact on the lives of millions. The company is a market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation.

Company Stage

Private

Total Funding

$231M

Founded

2000

Headquarters

Mississauga, Canada

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

30%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Success
Requirements
  • Post-secondary education
  • Previous client-facing training experience, preferably in the software industry
  • Self-motivated and enthusiastic, with strong interpersonal skills
  • Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users
  • Strong understanding of adult learning concepts/theories, training development techniques, and best practices
  • Strong software & technology aptitude and literacy
  • Excellent presentation skills
  • Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
  • Experience conducting training sessions both in-person and remotely
  • Experience with EHR software preferred
  • Ability to thrive in a high paced, complex team environment
  • Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)
  • Ability to travel up to 20% of time
Responsibilities
  • Prepare and deliver quality training to customers based on adult learning principles and best practices
  • Determine individualized and group training plans that address specific business needs
  • Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success
  • Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support
  • Coordinate training sessions including scheduling of participants and other related resources
  • Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams
  • Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats
  • Promote and enable the use and adoption of online training courses to support ongoing end-user learning
  • Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training
  • Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum
  • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
  • Test, pilot, and document new professional services offerings
  • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes