Position Summary

The Product Owner, Experiential Technology, leads the Connected Experiences (CXP) product team at Mercedes-Benz Stadium. The team oversees the development, maintenance, operation, and growth of Connected Experiences, a range of initiatives powering increasingly personalized & differentiated event day experiences for our fans/guests. The role will be at the forefront of shaping this product, collaborating with a broad range of internal and external stakeholders to ensure its continued evolution and success.

The ideal candidate possesses a deep passion for hospitality and the use of technology to create special, unique moments for users.  They will harness prior experience in emerging technology, digital platforms and/or UI/UX roles to set a vision for the CXP product and execute at a high level.

Responsibilities

• Product Ownership & Development
  • Own the creation, maintenance, and execution of product roadmap for Connected Experiences, including the growth and support of biometric experiences within the stadium (“MBS Express”)
  • Drive the agile development process, including sprint planning, backlog prioritization, and release cycles
  • Oversee support for CXP users, providing timely communication and resolution for any issues related to their account or interaction with any CXP experience
• Strategy & Vision
  • Work with executives and key department leaders (Digital, Data Operations, I.T., Innovation, etc.) to define product strategy and long-term vision, aligning with the organization’s strategic priorities and goals
  • Serve as an internal user advocate, influencing the direction of CXP product(s) using fan-centric designs
• User Insights & Research
  • Continuously gather and analyze user feedback, market trends, and performance data to identify opportunities for improvement and innovation
• Team Leadership
  • Manage lean, dynamic CXP Product team to organize & catalyze broader organization to execute on roadmap
• Stakeholder Communication
  • Serve as the main point of contact for both internal and external stakeholders
  • Build and present regular status updates on CXP experiences, fostering awareness around product performance and progress against roadmap
• Metrics & KPIs
  • Identify KPIs that meaningfully capture product’s value delivery and experiential impact
  • Monitor performance and metrics to inform decision-making, shape strategy, and adjust priorities
  • Set near- and long-term milestones for MBS Express, using these markers to streamline approvals/expansion

Qualifications

• Bachelor’s degree in Business, Computer Science, Marketing, or related field, or equivalent work experience.
• 3+ years of experience in product management, particularly with digital platforms, apps, or tech-driven products Experience in the sports or entertainment industry and/or with biometric technologies is a plus
• Strong understanding of technology, including familiarity with digital platforms, APIs, and UX design
• Demonstrated ability to identify insights from data and user feedback and turn them into actionable product strategies
• Experience leading small teams or cross-functional projects with a focus on collaboration and communication
• Experience working in agile development environments, collaborating with developers, designers, and data teams to deliver products

Requirements

• Ability to work independently and take initiative in identifying product needs and driving them to completion
• Excellent verbal and written communication skills, with the ability to clearly present ideas to various stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities, including nights and/or weekends when required by stadium event calendar
• Strong team player with a collaborative mindset, able to work effectively with diverse teams and stakeholders
• Strong curiosity about how technology can be used to enhance the fan experience