Director – Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Director, Digital Product Management is responsible for envisioning, designing and implementing best-in-class products for Credit and Fraud Risk strategies across multiple markets. This role involves collaboration with product managers, product owners, engineering leaders, and business management teams to convert the product vision into a well-managed development roadmap with a set release cycle. This is a techno-functional role defining software product vision, ensuring flexible and global system/capability design, grooming user stories, prioritizing work for scrum team using program increments, business logic authoring, defect resolution, performance optimization, availability and test automation.

The Director leads a team of agile product manager, product owners & product delivery responsible for design and delivery of modules for Credit and Fraud Risk strategies, models and data integrations. The Director ensures that the platform meets the evolving needs of the enterprise through continual innovation for new use cases to fuel growth. This individual also collaborates with solution management team to drive business outcomes. This role requires strong organizational, technical and creative problem-solving skills. It also requires strong stakeholder management and ability to influence across multiple levels of leadership. This leader works well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a set of scrum teams and/or SAFe trains (stakeholders, designers, developers and analytics) to deploy the new features across markets and products.

Key Responsibilities:

• Driving product strategy, roadmap, and features/user stories for scalable risk products.
• Managing the product life cycle from strategic planning to tactical execution via scrum teams
• Leading the product functional design and partner with teams for design process based on an intimate knowledge of the customer and technology
• Defining business solution for rapid delivery of initiatives through PI, Continuous Delivery and Fast Track
• Prioritizing engineering work and balancing the requirements of customers and stakeholders
• Deliver global, standard and flexible business capabilities that are well documented, meet compliance requirements and rapidly adapt to address changing business needs
• Proactively look beyond the obvious to identify continuous improvement opportunities to gain operational and executional efficiencies.
• Enabling analytics-driven decision making to evolve products and usage
• Evangelizing the product both internally and externally and shepherding products through the development process, advocating to achieve the best outcomes
• Interacting with customers to identify needs, opportunities, and gaps, and solve problems
• Brainstorming and negotiating effectively with various stakeholders to continuously define feature priority
• Help your team develop products by making difficult tradeoffs and removing roadblocks
• Defining and executing the deployment plan, working to ensure that partners have what they need to be successful
• Establishing the product’s goals and reviewing success metrics to achieve success.
• Develop a high performing team through leadership and coaching styles that nurture self-awareness and growth; practice mindfulness and agility; elevate courage in expressing difficult matters

Minimum Qualifications

Bachelor’s or Masters’ Degree in Computer Science or related field

• • 8+ years of experience in driving technology product development and management in a cross-functional and global environment·   
  • 3-5 years in agile product development and delivery
  • 5+ years of people leadership experience
  • Proven technical experience with various big data & distributed suite of technologies
  • Proficiency in managing development with low-code & no-code tools with focus on solving core business problem.
  • Experience in driving efficiency in authoring practices.
  • Experience re-platforming existing applications, including infrastructure, architecture and frameworks
  • Experience in designing and delivering highly available / performant capabilities
  • Resilience while managing multiple projects/priorities simultaneously, often under high pressure and tight timeframes to drive the enterprise agenda forward
  • Elevated growth mindset with big picture thinking, lean startup approach and personal agility
  • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
  • Excellent coaching & conflict management skills.
  • Excellent team-lead with ability to work with global team
  • Risk Management Experience is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.