Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Designs, develops, and delivers detailed curriculum and subsequent training sessions to company-designated audiences of learners. Collaborates with local leadership and other design professionals to ensure the successful development and delivery of training materials and events that transfer learning back to the job, as both a knowledge database as well as a portal for improvement opportunities. Independently oversees and leads the classroom environment for long-term and complex training situations, managing all aspects of student performance and feedback to management. Coaches, mentors, and oversees other trainers in both technical and behavioral skills for trainer development purposes.

Job Description

A Brief Overview
Designs, develops, and delivers detailed curriculum and subsequent training sessions to company-designated audiences of learners. Collaborates with local leadership and other design professionals to ensure the successful development and delivery of training materials and events that transfer learning back to the job, as both a knowledge database as well as a portal for improvement opportunities. Independently oversees and leads the classroom environment for long-term and complex training situations, managing all aspects of student performance and feedback to management. Coaches, mentors, and oversees other trainers in both technical and behavioral skills for trainer development purposes.

What you will do
Helps establish and implement results-based programs and innovative initiatives for the Sr Training Delivery area, under direct supervision.

Actively supports Business Process Management team by building curriculum and training leadership, process owners and writers.

Supports other leadership training initiatives as needed (IE Leadership development trainings, Leadership workshops, etc)

Coordinates and schedules new hire orientation classes, refresher, and cross trainings within each department.

Responsible for ongoing development of training staff and improvement of training skills within in the team.

Leads interdepartmental training meetings and update team on changes/needs for the business.

Completes simple business impact assessments based on forecasted changes within the Sr Training Delivery field to support the development of modification strategies.

Engages with other training design and development professionals to collect and coordinate subject matter expertise to collaborate on and influence the design and development of key curriculums, and to ensure that the proper curriculums are developed using the appropriate learning medium.

Applies functional knowledge to complete performance analysis with business leaders to identify performance gaps to facilitate appropriate training interventions aimed to improve business performance and value.

Manages participant performance to ensure strict adherence to company standards and policies, providing critical feedback to management to effectively manage the administration of company performance management processes in new hire situations with appropriate business and educational management.

Develops and conducts comprehensive follow-up assessments to determine the effectiveness, quality, and Return on Investment (ROI) of training programs to advance and grow quality programs.

Required Qualifications

• Tuesday- Thursday onsite in Franklin, TN
• (2-4 years in educational training, teaching, or learning and development)
• Business Process Management certified or 2-3 years process management experience.
• Process management writing and or process management business knowledge
• Leadership experience within a team (1-2 years)
• Strong communication and administrative skills,
• Excellent time management skills,
• High emotional intelligence (EQ)
• Ability to work and thrive in face paced work environment.

Preferred Qualifications

• Healthcare industry work experience (2+ years)

Education-

• Bachelor’s degree or equivalent work experience (2-4 years in educational training, teaching, or learning and development)

Business Process Management certified or 2-3 years process management experience.

Pay Range

The typical pay range for this role is:

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.