Chief Underwriter and Operations Director

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – enabling individuals to move gracefully along the aging continuum on their own terms.

We’re creating a new experience for consumers, offering long-term care insurance options and other funding mechanisms to help them as they age, along with education, resources and comprehensive support services as they seek care.  We work hard; we have fun; we care about each other; and we share a common mission - we care about care.  If this sounds like a place where you can thrive, join us!  

CareScout Insurance is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

CareScout Insurance, Chief Underwriter and Operations Director

POSITION LOCATION

Remote (Based in Richmond, Virginia)

YOUR ROLE

Reporting to the CEO of CareScout Insurance, the Chief Underwriter and Operations Director will be responsible for ensuring that underwriting practices are efficient, responsible, and align with company risk tolerances, pricing assumptions, and applicable reinsurance treaties.  With overall responsibility for underwriting guidelines, processing, and decisioning for the business’ insurance products, the successful candidate will manage and direct staff, in a matrix environment, who are assessing applicant information for insurance offerings and monitor the results of underwriting procedures and practices.  The successful candidate also will provide strategic direction on underwiring matters and consultation on individual risks, as well as input on other relevant operational matters.

What you will be doing

• Lead and collaborate on significant strategic initiatives, including setting the underwriting strategy, philosophy, guidelines, and implementing procedures.

• Provide thought leadership and technical oversight on all underwriting matters by partnering with the Medical Director, actuarial, and operational resources.

• Manage underwriting risk assessment processes, balancing business considerations and distributor/customer interests/satisfaction.

• Manage and direct underwriting staff in a matrixed environment (initial dotted line reporting relationship), overseeing workflow, resourcing and necessary training and development programs.

• Actively drive and/or participate in developing and leveraging analytical, data-driven inputs that inform decisioning on underwriting guidelines and procedures.

• In partnership with the Medical Director, stay informed about and/or lead research related to new underwriting advancements to improve overall risk assessment and process efficiency and position CareScout Insurance’s underwriting practices as best-in-class.

• Actively drive improvements and automation of the underwriting process, including AI capabilities.

• Ensure compliance with underwriting guidelines and procedures and manage acceptable risk exposure, overseeing application review, acceptance, modification, and rejection.

• Work with compliance and/or actuarial staff to comply with individual state laws and incorporate applicable industry standards.

• Work with the Risk function to ensure that underwriting audits are completed, and relevant findings are incorporated into practices.

• Participate in new product development.

• Train and oversee distribution partners on underwriting processes and procedures.

• Manage related outsourced relationships.

• Represent CareScout Insurance on underwriting matters with industry organizations, producers, advisors, and reinsurers.

What you bring

• 10+ years long-term care underwriting experience, to include ability to handle complex LTC risks and/or other morbidity-based products.

• Holds FALU, FLMI and/or CLU industry designations and bachelor’s degree.

• Expert understanding of all risk factors relating to mortality and morbidity risk management.

• Experience leading Underwriting, including developing and implementing underwriting policies and programs.

• Deep understanding of HIPAA regulations, reinsurer’s relationships, and state regulations.

• Demonstrates sound business judgment, produces results, focuses on distributors and customers, and has excellent negotiation, relationship building and influencing skills.

• Acts as Thought Leader, championing change and able to inspire a shared vision.

• Highly collaborative leadership style and ability to navigate a matrixed organization.

• Has unquestionable industry reputation for integrity, credibility, and business knowledge.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long-Term Care Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services