Mid-Market Customer Success Manager
Amer
Posted on 3/20/2023
INACTIVE
All-in-one workplace platform
Company Overview
Notion's mission is to make toolmaking ubiquitous. The company operates an all-in-one productivity platform that enables users to create tools and collaborate easily.
B2B
Company Stage
Series C
Total Funding
$345.4M
Founded
2016
Headquarters
San Francisco, California
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 4%2 year growth
↑ 92%Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Requirements
- 5+ years of success in your current Customer Success or Account Management role
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced and foundational team
Responsibilities
- Drive adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more
- Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
- Help build the foundations of Customer Success at Notion: As an early member of our sales team, you'll be instrumental in helping define our motion
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next
- Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn
- Drive onboarding, adoption, utilization, and growth in Notion's existing customer base by owning specific customer accounts
- Proactively identify customers who aren't maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers
- Learn our product inside and out and help your customers drive business outcomes
- Collaborate with our Sales team to realize successful renewals and expansions
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- Surface opportunities to expand existing accounts when it's right for the customer
- Document and share key findings/learnings with broader Notion organization
Desired Qualifications
- You've been a first or early hire at a fast growing start up before
- You've got strong technical chops
- You have experience using Notion