Full-Time

Technical Support Representative

Confirmed live in the last 24 hours

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

Government & Public Sector
Enterprise Software

Mid

Montreal, QC, Canada

Category
IT Support
IT & Security
Requirements
  • Bachelor’s Degree preferred or equivalent work experience
  • 3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
  • Excellent verbal and written communication skills (fluency in multiple languages a plus)
  • Passion for helping people and solving problems
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions
  • Strong analytical/troubleshooting skills
  • Proficiency with Microsoft Office
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
  • Self-driven, ability to work independently and actively seeks out team needs and solution
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Responsibilities
  • Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
  • Build and maintain subject matter expertise of all Axon products, solutions, and policies.
  • Assist customers
  • Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. Their product range includes smart weapons like TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work by integrating hardware and software to help law enforcement agencies capture, store, and analyze data effectively. Axon stands out from competitors by offering a combination of hardware and software-as-a-service (SaaS) solutions, which provide ongoing revenue through subscriptions. The company's goal is to enhance safety and accountability in public safety operations, ensuring that law enforcement agencies have the tools they need to protect lives and operate efficiently.

Company Stage

IPO

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with AI analytics enhances Axon's predictive policing capabilities.
  • Smart city initiatives offer opportunities for Axon's real-time data solutions.
  • 5G adoption boosts Axon's device performance and real-time communication.

What critics are saying

  • Lawsuit over body camera compatibility could lead to legal and financial issues.
  • Dedrone acquisition may face integration challenges and cultural clashes.
  • Increased competition from Verkada's platform integration could impact Axon's market position.

What makes Axon unique

  • Axon leads in public safety tech with TASERs, body cams, and evidence management.
  • Axon's SaaS model ensures steady revenue through cloud-based evidence management and analytics.
  • Acquisition of Dedrone enhances Axon's drone security capabilities for public safety.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development