Full-Time

Staff Product Designer

Posted on 1/22/2025

Twilio

Twilio

5,001-10,000 employees

Cloud communications platform for developers

Consulting
Enterprise Software

Compensation Overview

CA$140k - CA$175kAnnually

Senior, Expert

Company Historically Provides H1B Sponsorship

Remote in Canada

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Agile
Data Analysis

You match the following Twilio's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers.
  • Can share a portfolio with beautiful, usable, straightforward, and lovable designs that demonstrate technical product thinking and an understanding of user-centered design methodologies.
  • Demonstrated advocacy for design and research methodologies, and is proficient in running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
  • Customer focused, and have empathy for our users’ needs and the businesses enabled by our operations team.
  • Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
  • Solution focused, and take pride and ownership of systems that deliver a frictionless experience for Twilio employees and customers.
  • Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality.
  • Designs high-quality user interfaces, components, and patterns in a systematic, detail-oriented way.
Responsibilities
  • Wear the Customer’s Shoes: Engage with our Services Teams to understand the customer and user needs, design products and workflows to unlock their potential. Articulate the problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
  • Be an Owner: Contribute to advancing the vision of the Services Teams by designing lovable solutions for our customers and users. Take personal accountability for achievement of goals and results. Collaborate with other Product Designers, providing constructive, and motivating feedback that helps improve their skills, and the outcome of their work. Actively participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization.
  • Ruthlessly Prioritize: Work closely with stakeholders and Engineering teams, in an agile environment, to solve the most important customer problems effectively and efficiently.
  • Empower Others: Collaborate with other stakeholders, providing constructive, and motivating feedback that helps improve their skills, and the outcome of their work.
  • No Shenanigans + Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.
Desired Qualifications
  • 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
  • High level of customer relationship and partnership experience, highly adept with communications
  • Ability to challenge views/perspectives while securing buy-in from stakeholders.
  • Experience with design systems and modern UI tools like Figma

Twilio provides a cloud communications platform that enables developers to add various communication features like voice calls, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these communication methods into their software, allowing businesses to connect with their customers in multiple ways. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for both small startups and large enterprises. The company's goal is to empower businesses to enhance their communication strategies and improve customer engagement through scalable and customizable solutions.

Company Stage

IPO

Total Funding

$243.9M

Headquarters

San Francisco, California

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.
  • Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.
  • Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

What critics are saying

  • End-of-life for Programmable Video tool may lead to customer dissatisfaction.
  • Layoffs of 295 workers could decrease morale and affect service quality.
  • Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

What makes Twilio unique

  • Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.
  • The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.
  • Twilio's APIs enable developers to build and scale communication solutions efficiently.

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Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

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