Bia – Agency Team Manager

Bearingstar Insurance, a member of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium with a strong focus on Personal Lines of Insurance. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs.

Primary Function
The Bearingstar Team Manager’s primary focus is overseeing team performance and production to ensure departmental goals are achieved in support of the business plan. They are responsible for execution of tactical, day-to-day activities and imparting functional technical expertise. Decision making authority typically pertains to routine company needs and establishing ongoing credibility.

After an initial in-house training for the first 90 days, this position can be hybrid work at home, with a few days in office and a couple of days at home each week

Key Responsibilities

• Supervises staff, conducts performance evaluations, assigns tasks, and makes performance recommendations
• Establishes and communicates performance standards and objectives, holds staff accountable, conducts performance appraisals including recommending salary adjustments, promotions, transfers, and addressing human resources issues
• Responsible for the daily operation of their location(s) including providing feedback and guidance through formal and informal communications
• Recommend changes in methods, procedures, and structure to secure optimum utilization of resources including creating and administering motivational programs that include incentives, contests, and team performance program
• Develops an effective and efficient staff focusing on people skills through listening, coaching and motivation of staff, concentrating on interpersonal skills.
• Leads staff towards meeting and exceeding business goals and objectives
• Works in collaboration across Agency Management team and under the general supervision of their Manager
• Develops and maintains positive relationship with colleagues and customers, both internally and externally
• Takes the lead on departmental objectives or projects including researching, proposing, and implementing training programs focused on Customer Service
• Has ability to compile data and create reports to provide information to management including quality standards, processes, policies and procedures
• Escalates concerns/issues to management when appropriate; keeps management abreast of escalated customer issues, manual premium adjustments, reinstatements, and charge-offs.
• Experience with building customer loyalty and providing dazzling service to customers is a plus
• Other responsibilities as needed

Staff Development and Supervision

• Serves as a positive role model and change agent
• Responsible for Team Building within local office between all employees.
• Train and Develop CSA’s at the direction of the Service Manager.
• Retains and develops staff with a focus on personal and professional growth
• Recruit, interview and hire new employees in conjunction with Service Manager.
• Be available as resource and have an open door policy for staff with questions and issues.
• Provide consistent feedback to staff on performance, as well as merit reviews and professional development objectives.
• Responsible for Conflict resolution with staff.

Our candidates must be motivated, goal-oriented self-starters with excellent interpersonal and communication skills who can work in, and lead, a team environment. Three to five years of progressive Customer Service leadership experience is a prerequisite and Insurance Industry experience, particularly within Personal Lines, is a plus. 

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $75,000 - $85,000 based on a variety of factors including, but not limited to, relevant skills and experience.

Our work schedule is 37.5 hours per week. In addition, you are eligible for a management bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

If the following core values: Employees, Customers, Diversity & Inclusion, Trust, Performance and Citizenship are consistent with yours, we would love to discuss this opportunity further with you.