Role Responsibilities

• Execution of SaaS billing for Relativity’s customers, globally, including subscription and transactional products 
• Responsible for professional execution of accurate and timely billing which drives cash flow and financial performance as well as internal and external customer satisfaction 
• Assist with the team’s billing processes, including mid-month and month-end billing; managing and delegating the finance queue; updating and maintaining of client contract information; and facilitating license key delivery of software 
• Performs QCs on transactions prior to posting 
• Provide direction to Billing Analyst and Specialist when needed 
• Review transactions monthly to ensure data integrity  
• Become a Subject Matter Expert for billing processes; participate and review testing of system enhancements/modifications to existing functionality and processes 
• Develop and maintain current SOPs for all billing related responsibilities 
• Maintain working knowledge of the company’s current products and services 
• Prepare and review various billing analysis and reconciliations; identify potential issues, recommend, and implement process improvements 
• Build and prepare analytical reporting of usage data to assist in internal and external decision making 
• Resolve all billing errors; work with various teams (Revenue, Deal Desk, Sales) to implement automated fixes and/or manual controls to prevent identified errors 
• Work with Operational Teams to assist in rollouts and plan implementation of GTM initiatives 
• Work with Billing Lead(s) and above to help design, improve and test new and existing workflows to drive billing automation initiatives 
• Work with Information Technology and Business Intelligence to test and ensure accuracy of Relativity’s SaaS data 
• Ability to receive direction from Billing Leads(s) and above 
• Assist with training for Billing team members and new hires 
• Assist Billing Team with special projects as necessary 
• Performs monthly, quarterly and annual month-end duties, audits and clean-up 

Minimum Qualifications

• Minimum of two (2) years of Billing experience required preferably within a SaaS or technology company
• Minimum of one (1) year experience with reviewing complex MSA’s (contracts) required.
• Knowledge and experience using Salesforce CRM; SaaS-based billing preferred.
• Experience with Excel (intermediate), ticketing systems (i.e., JIRA, Zendesk, Salesforce)
• Demonstrates initiative to identify and communicate opportunities to improve existing processes.
• Strong analytical, critical thinking, and solution-driven problem-solving skills; hands-on, “roll up your sleeves” mentality required.
• Ability to successfully accomplish all responsibilities in a fast-paced, growing, and demanding environment.
• Strong attention to detail and exceptional follow-through skills.
• Strong organizational and time management skills.
• Client service oriented with the ability to build strong positive team relationships.
• Strong communication skills, both verbal and written.