Account Manager
Direct to Cell
Posted on 3/23/2023
INACTIVE
SpaceX

10,001+ employees

Manufactures advanced rockets and spacecrafts for space transportation
Company Overview
SpaceX, under the leadership of Elon Musk, has consistently demonstrated its technical prowess and industry leadership by achieving milestones previously accomplished only by governments, such as returning a spacecraft from low-Earth orbit and attaching a spacecraft to the International Space Station. The company's culture is driven by a clear and ambitious goal to make life multiplanetary, fostering an environment of high performance and continuous learning. With its advanced rocket and spacecraft designs, SpaceX has a competitive edge in the space transportation industry, providing regular cargo resupply missions for NASA and working towards the future of space exploration.
Aerospace
Hardware

Company Stage

N/A

Total Funding

$9.2B

Founded

2002

Headquarters

Hawthorne, California

Growth & Insights
Headcount

6 month growth

15%

1 year growth

28%

2 year growth

33%
Locations
Mountain View, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
Customer Service
Requirements
  • Bachelor's degree in engineering or business OR high school diploma/equivalency and 6+ years of professional work experience
  • 3+ years of consulting or project management experience
  • 3+ years working with customers to support a technical product/service
  • Experience with hardware, communications, or LTE/networking technologies
  • Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
  • Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
  • Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
  • Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
  • Ability to negotiate successfully, especially after a contract is signed
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
  • Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
Responsibilities
  • Act as the primary point of contact for a robust portfolio of assigned accounts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
  • Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
  • Building relationships with cross functional teams (marketing, regulatory, engineering, etc.) to identify requirements and manage expectations
  • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow Direct to Cell business
  • Retaining and growing the value of accounts
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Identify, design, and lead technical implementation of system enhancements and automations to improve the internal and external system interfaces