Account Manager
Direct to Cell
Posted on 3/23/2023

10,001+ employees

Designs, manufactures, & launches rockets and spacecrafts
Company Overview
SpaceX's mission is to make humanity multiplanetary. The company is working on a next generation of fully reusable launch vehicles that will be the most powerful ever built, capable of carrying humans to Mars and other destinations in the solar system.
Mountain View, CA, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Bachelor's degree in engineering or business OR high school diploma/equivalency and 6+ years of professional work experience
  • 3+ years of consulting or project management experience
  • 3+ years working with customers to support a technical product/service
  • Experience with hardware, communications, or LTE/networking technologies
  • Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
  • Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
  • Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
  • Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
  • Ability to negotiate successfully, especially after a contract is signed
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
  • Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
  • Act as the primary point of contact for a robust portfolio of assigned accounts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
  • Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
  • Building relationships with cross functional teams (marketing, regulatory, engineering, etc.) to identify requirements and manage expectations
  • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow Direct to Cell business
  • Retaining and growing the value of accounts
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Identify, design, and lead technical implementation of system enhancements and automations to improve the internal and external system interfaces