The Role

Reporting to the Director of Customer Success, we are looking for mission-driven team members who are excited to participate actively in growing the Little Otter team within the Operations & Customer Support team. You must be able to work Monday through Friday with a mixed schedule of 12-8pm PST, 11am-7pm PST, and 10am-6pm PST.

Responsibilities:

• Using clinical engagement skills, conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services.
• Help families navigate through the Little Otter platform and care system, assisting them on all non-clinical aspects of care, including scheduling, billing, and other care-related questions.
• Reinforce the importance of connecting families into care quickly by scheduling care sessions.
• Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions.
• Facilitating collaborative care and providing support to the clinical team.

About You:

• Holds a Board Certified Behavior Analyst (BCBA) credential or is a Licensed Occupational Therapist
• Masters degree in Child Development, Education, Psychology, Social Work, Counseling, or related field 
• Model empathetic support and feedback when you work with parents & caregivers
• Comfortable with technology and want to improve the way that tech can empower families and providers
• Comfortable delivering email-based, chat-based and/or video-based support to families
• Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
• Believe strongly in multi-disciplinary care and measurement-based methods
• Interested in learning and collaborating with the best early childhood mental health professionals in the country
• Self-directed and feel comfortable in a startup environment that is changing and growing quickly
• Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform
• At least 2 years of experience working with children and families
• Experience and confidence in using electronic medical records & technology systems

Why Us:

• Innovative, remote team with support for provider wellness 
• A collaborative community of mission-driven professionals who want to help children and families
• Working with top leaders in the field working to change the landscape of family mental health
• Opportunities for salary positions in the future alongside company growth 

Total Rewards:

• Competitive Salary: $50,000-$60,000 annually 
• Medical, Dental, and Vision for you and your dependents
• Take what you need PTO
• 100% Remote work environment
• Paid holidays
• 401K
• Computer and technology you need to WFH