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Data Center Engineer - Latam
Posted on 4/19/2022
Experience Level
Desired Skills
Computer Networking
  • Must reside in Brazil for this position
  • 2-3 years experienced in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology
  • Understanding Network Fundamentals and computer hardware troubleshooting skills
  • Working knowledge of networking components and infrastructures, including Wi-Fi
  • Previous experience with datacenter equipment including console, KVM, and power control is preferred
  • Familiarity with JIRA ticketing system
  • Customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product
  • Ability to use independent judgment to make sound, justifiable decisions and take action to solve problems
  • Ability to communicate effectively with customers and internal staff and effectively work in team environment
  • Must be comfortable working in a high stress, fast paced environment with shifting priorities
  • Must be able to work on a shift which may require nights, holidays, and some weekends
  • Proficient with Google GSuite (Docs, Sheets, Slides, and GMail )
  • Lift up to 75 lb
  • Responsible for the overall hands-on support of multiple data center environments
  • Possibility of travel to remote colocation facilities to support special projects, site expansion, decommission work, etc
  • Perform server infrastructure upgrades and repairs such as: Motherboards/DIMM/Drives/NIC's/RAID/SFP replacements
  • Perform Rack/Stack/Cabling activities as needed for both Network and Compute platforms
  • Ownership of on-site RMA process for various infrastructure platforms
  • Support Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment to achieve project deadlines
  • Monitor and carry out tasks through JIRA ticketing system as assigned by customer teams
  • Understand process for diagnostic methods of troubleshooting data center equipment, including Server, Network, Circuits and Layer-1 cabling issues
  • Monitor Power loads at the cabinet level to ensure PDU's are not overloaded
  • Create and Manage Rack Elevation documentation
  • Manage hardware asset tags, perform quarterly and year-end audit with Finance Team
  • Partner with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up
  • Produce periodic status reports on utilization, progress, downtime, performance and costs
  • Manage spare part inventory including packaging and shipping parts to remote data center locations
  • Self-perform server diagnostic and troubleshooting
  • Perform after hours and on-call support as needed
  • Other tasks as required by management
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Zoom is a video conferencing platform.