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Full-Time

Solutions Support Engineer

Posted on 8/2/2024

Wiz

Wiz

1,001-5,000 employees

Cloud security platform for businesses

Cybersecurity
Enterprise Software

Mid

Remote in UK

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Microsoft Azure
AWS
Requirements
  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
  • 3+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
  • Familiar with security frameworks or tools
  • Excellent organizational and project management skills
  • Fast learner, natural curiosity, and love of technology
Responsibilities
  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automations
  • Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
  • Act as an advisor to the customer and handle complex, repeatable, or escalated cases.
  • Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

Wiz.io offers cloud security solutions for businesses, focusing on securing applications throughout their development and operation in the cloud. Their platform integrates with development workflows to detect vulnerabilities and misconfigurations in areas like Infrastructure as Code, containers, and Kubernetes. What sets Wiz.io apart is its continuous monitoring of cloud workloads for suspicious activity and proactive threat response, which is trusted by over 40% of Fortune 100 companies. The company's goal is to enable secure and efficient cloud operations while preventing data breaches.

Company Stage

Series E

Total Funding

$1.8B

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

19%

1 year growth

51%

2 year growth

176%
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Simplify's Take

What believers are saying

  • The potential $23 billion acquisition by Google highlights Wiz.io's significant market value and industry impact.
  • Wiz.io's rapid growth and substantial funding, including a recent $1 billion round, indicate strong financial health and expansion potential.
  • The company's comprehensive security features, from vulnerability detection to automated compliance, make it an attractive workplace for professionals seeking to work on cutting-edge cloud security solutions.

What critics are saying

  • The competitive cloud security market requires continuous innovation to maintain a leading position, posing a challenge for Wiz.io.
  • High-profile cyber breaches in the industry underscore the constant threat landscape, which could impact Wiz.io's reputation if not managed effectively.

What makes Wiz unique

  • Wiz.io's self-service model aligns with the fast-paced nature of cloud development, setting it apart from traditional security solutions that may not scale as efficiently.
  • The platform's ability to integrate seamlessly into development workflows and secure various cloud environments, including containers and Kubernetes, offers a comprehensive solution that many competitors lack.
  • Wiz.io's strong presence in the enterprise market, with over 40% of Fortune 100 companies as clients, underscores its reliability and effectiveness in cloud security.
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