Full-Time

Resolutions Senior Specialist

Confirmed live in the last 24 hours

Valon

Valon

201-500 employees

Technology-driven mortgage servicing platform

Fintech
Financial Services

Senior

Phoenix, AZ, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Strong written and verbal communication skills.
  • Strong typing and computer navigation skills.
  • Attention to detail.
  • Ability to collaborate with other business areas.
  • Ability to de-escalate customer issues.
Responsibilities
  • Respond to homeowner inquiries via email and chat in a timely and professional manner.
  • Handle inbound and/or outbound calls in accordance with department guidelines.
  • Conduct detailed, in-depth research and coordinate with other back-office teams to respond to complex homeowner inquiries while meeting our Client Experience Service Level Agreements.
  • Adhere to all company and departmental policies at all times.
Desired Qualifications
  • 1-2 years of customer service experience.
  • Previous mortgage servicing experience preferred.
  • Previous experience with Google Suite.
  • Previous experience with CRM systems.
  • Ability to multitask across platforms.

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. The platform provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. By utilizing advanced software, Valon offers real-time information about mortgage options, enabling users to make informed decisions without any pressure. Unlike traditional mortgage servicers, Valon emphasizes responsive customer service, ensuring quick and helpful responses to inquiries. The company generates revenue by managing the daily operations of mortgage loans, including payment collection and escrow management. Valon's goal is to transform the mortgage industry by making it more accessible and efficient for homeowners.

Company Stage

Series C

Total Funding

$339.3M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Valon raised $100 million in Series C funding for platform development and expansion.
  • The company's Work From Abroad policy attracts top global talent.
  • Adoption of AI-driven tools enhances Valon's 24/7 customer service capabilities.

What critics are saying

  • Increased competition from tech-enabled mortgage servicers may erode Valon's market share.
  • Rising interest rates could decrease mortgage refinancing activities, impacting revenue.
  • New regulatory requirements may increase operational costs and complexity for Valon.

What makes Valon unique

  • Valon offers a tech-enabled platform approved by Fannie Mae and Freddie Mac.
  • The company provides real-time, accurate mortgage information through an intuitive mobile interface.
  • Valon's responsive customer service is highlighted by fast and quality responses.

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Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave