Full-Time

Lead Product Manager: AI Platform

Posted on 6/16/2025

Zego

Zego

201-500 employees

Property management platform for resident experience

No salary listed

London, UK

Hybrid

Hybrid role; at least 1 day per week in the central London office.

Category
Product (2)
,
Requirements
  • 5+ years of product experience – Specifically building, launching, and managing highly technical ML-driven products from discovery through production monitoring.
  • Demonstrated skill in zooming between strategic and operational details; capable of translating complex technical concepts clearly to business and legal stakeholders.
  • Relentless curiosity and exceptional critical-thinking skills, with proven ability to dissect ambiguous problems, challenge assumptions constructively, and drive alignment across diverse teams.
  • Deeply committed to responsible AI principles, ensuring that products not only deliver measurable business impact but also align with ethical considerations.
  • Naturally proactive, thrive in ambiguity, and biased towards informed action.
Responsibilities
  • Shape and prioritise AI strategy – Identify high-value ML/AI opportunities across Zego, rank them by impact and feasibility, and build a robust roadmap aligned with business outcomes.
  • Scope and define solutions – Validate business problems rigorously, confirm suitability for AI solutions, establish clear success metrics, and outline high-level solution approaches.
  • Drive execution and iteration – Run tight feedback loops with Engineering, Data Science, and Ops teams to deliver quickly and iterate based on continuous learning and feedback.
  • Own internal launches and communications – Manage rollouts, drive adoption, proactively communicate AI capabilities and improvements, and gather insights to fuel ongoing enhancements.
  • Build AI enablement platform – Develop reusable frameworks, evaluation processes, data pipelines, and guardrails to enable safe, scalable, and rapid adoption of AI across Zego.
  • Champion responsible AI practices – Embed rigorous evaluation metrics, bias checks, explainability measures, and human oversight to ensure ethical, trustworthy, and reliable AI products.

What Zego does: Zego provides a resident experience platform for the residential real estate industry, helping property managers modernize the resident experience and improve operational efficiency. How its product works: property managers subscribe to the platform, which includes online payments, utility management, resident communication, and smart apartment technology; residents use the platform to pay rent, manage utilities, and receive messages, while managers access tools and data to run operations more efficiently. How it differs from competitors: it combines payments, utilities, communication, and smart-apartment features in a single, scalable platform tailored to property managers from small portfolios to large enterprises, focusing on improving resident engagement and back-office efficiency. What the goal is: to simplify property management, boost resident satisfaction, and reduce administrative costs for property managers.

Company Size

201-500

Company Stage

Acquired

Total Funding

$925M

Headquarters

San Diego, California

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • Global Payments’ ownership unlocks cross‑sell into 500+ enterprise clients, expanding Zego’s reach beyond its current 7,000 property managers.
  • Resident Payouts and partnerships like Best Egg open B2B2C financial services, including flexible payments and lending, which can materially increase average revenue per property.
  • Coverage of 15 million units generates rich, proprietary data for benchmarking, NOI optimization, and industry‑specific insights that deepen customer lock‑in.

What critics are saying

  • AppFolio and Yardi can bundle payments and resident experience features, undercutting Zego’s standalone subscription model and eroding pricing power within 12–24 months.
  • Global Payments’ integration may disrupt Zego’s cloud‑native architecture, alienate independent property managers, and trigger churn if product autonomy is diluted.
  • API restrictions or fee hikes from AppFolio, Yardi, or RealPage could cut off Zego’s primary distribution channel and collapse its switching‑cost advantage within 12–24 months.

What makes Zego unique

  • Zego automates rent collection, utility management, and resident workflows across 15 million units, creating a scale advantage few competitors match.
  • Its platform integrates deeply with leading property management systems like AppFolio and Yardi, embedding Zego into core operations rather than sitting on the periphery.
  • The 2024 Mobile Doorman acquisition adds resident engagement analytics, enabling predictive insights on retention and satisfaction that most PropTech tools lack.

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Benefits

Health Insurance

Paid Vacation

Stock Options

Company News

Zego
Nov 21st, 2025
Zego Acquires Mobile Doorman | Resident Experience Management | Zego

Zego, the PropTech company that powers resident experience management for multifamily & HOA, has acquired Mobile Doorman, the leading mobile resident engagement & data analytics solution.

Connect CRE
Jun 28th, 2024
California People and Company News, Week of June 28, 2024

Zego, a Global Payments company and property management automation platform, has launched Resident Payouts.

Delaware Business Now
Oct 31st, 2023
Best Egg partners with rent processing platform in offering flexible payments

North Wilmington-based Best Egg, announced a partnership with Zego, a property management automation platform, to provide renters with flexible payments.

San Diego Business Journal
Aug 16th, 2023
Zego: Property Management Automation 'Crucial' to Future

Earlier this year, Zego partnered with PayLease Insurance Services, LLC ("Insurance by PayLease"), designed to reduce the burden of administering renters' insurance for property managers.

Business Wire
May 4th, 2021
Global Payments to Acquire Zego, a Leading Provider of Real Estate Software and Payments Solutions

ATLANTA--(BUSINESS WIRE)--Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire Zego from Vista Equity Partners. Zego provides resident experience management software and digital commerce solutions to property managers primarily in the United States. The transaction extends Global Payments’ leadership in software into the real estate vertical, a $6.5 billion target addressable market with a strong pay

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