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Senior UX Researcher
Care and Clinical Platform
Posted on 6/15/2022
Experience Level
Desired Skills
Data Analysis
Data Science
Market Research
UI/UX Design
  • 5-7 years of experience in user research inside product teams at innovative consumer, digital or mobile companies. Bonus points for experience in healthtech and/or with complex internal tools and workflows
  • Empathy, knowledge and a deep desire to improve healthcare experiences, especially for frontline healthcare workers and underserved communities in the United States. We welcome you to share any personal life experiences that power your empathy and understanding of these groups
  • Natural collaborator with experience building positive, trusting relationships with PMs, designers, data scientists and frontline teams. Enjoys the benefits and challenges of working at a start-up
  • Track record of influencing strategic decisions and driving user impact through research. Clear and persuasive style of communicating research findings
  • Strong organizational and project management skills
  • Experience conducting qualitative and quantitative research using a range of techniques, including 1:1 interviews, concept testing, usability testing, ethnographies, focus groups, surveys and co-creation workshops
  • Expertise in different types of research, including exploratory research, evaluative research, segmentation, value proposition, satisfaction, new product/feature testing and more
  • Proficiency with research software tools, including Qualtrics, SurveyMonkey, User Interviews, DScout, Figma, Airtable and more
  • Growth mindset, enjoys learning and growing research skills
  • Bachelor's Degree or Master's Degree in any relevant field, including but not limited to Business, Market Research, UX Research & Design, Public Health or Social Sciences (Psychology, Communications, Anthropology, Sociology)
  • In this role, you'll conduct mixed methods research to uncover actionable and meaningful insights about how we deliver our healthcare services and explore ways make it better. You'll work closely with a dedicated group of product managers and designers to create a more efficient and joyful experience across multiple internal tools and complex workflows. You'll use your research learnings to build empathy for our frontline healthcare team and will know you're successful when you've influenced strategic decisions that alleviate their biggest pain points
  • Specifically you'll:
  • Create a research roadmap. You'll work with your PMs and designers to identify, prioritize, and scope research needs from small to large. You'll zoom in on where and how you can create the most impact. You'll advocate for the value of research across the product development process
  • Design and execute research projects, choosing the right mix of quantitative and qualitative methods to gather deep insights quickly. You'll collaboratively bring your team members into your research process to ensure a shared understanding of our care and clinical teams and the problems we're trying to solve
  • Share insights with clarity and rigor. You'll drive your team towards empathy-fueled action by facilitating ideation sessions, advocating for product changes and more
  • Contribute to building our Included Health research practice, including creating ways to enhance the visibility of our research, learning from other's skills and sharing your own, and developing helpful tools and templates
Grand Rounds

501-1,000 employees

Personal care platform
Company Overview
Grand Rounds is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones.
  • Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Company Core Values
  • We put the member first
  • We're here for outcomes
  • We seek diverse perspectives
  • We value change
  • We lead the way