Business Owner

Position:Business Owner - Store Inventory Planning & Replenishment

Type:Full-Time |Permanent| Hybrid

Location:Markham, ON

Reports to: Supply Chain BI Solutions Manager

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal careexpertise, weoperateover 800 stores across Canada underseveral banners, including PetValu, Bosley’s, Total Pet,Paulmac'sPet, Tisol & Chico. Guided by our mission to deliver products, care,expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

Reporting to the Supply Chain BI Solutions Manager, this role acts as the connection point between store teams, franchise owners, business users, data teams, technical teams, leadership, and system vendors. The Business Owner, Store Inventory Planning & Replenishment ensures that these platforms are intuitive, reliable, efficient, and aligned to the operational processes used by Replenishment, Demand Planning, Merchandising, Store Operations, and CFC. This role applies to modern product ownership practices to deliver continuous improvement, consistent adoption, and measurable business value.

In addition to system functionality, this role is accountable for how planning and replenishment platforms are experienced by stores and franchise owners. Business Owner, Store Inventory Planning & Replenishment must develop a strong understanding of store operations, empathize with franchise challenges, and act as a clear and trusted communicator between stores, corporate teams, and technology partners. Success in this role depends not only on delivering system enhancements, but on driving adoption, managing expectations, and proactively reducing confusion and escalations across the network.

Key Responsibilities

Product Ownership and Roadmap

• Own the end-to-end product experience for Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal, including system usability, business workflows, store impact, and user adoption.

• Translate business, store, and franchise needs into clear, prioritized product requirements, user stories, and acceptance criteria.

• Prioritize the backlog based on business value, user needs, and system impact.

• Balance enhancement delivery with long-term system stability and scalability.

• Build and maintain the roadmap for functionality, enhancements, reliability improvements, and user experience upgrades.

User Experience and Workflow Design

• Ensure the user interface and workflows across all three platforms are intuitive and support efficient decision making.

• Identify opportunities to simplify steps, reduce errors, improve insights, and enhance the overall system experience.

• Partner with business users to understand challenges and gather input on future improvements.

Cross Functional Collaboration

• Work with Replenishment, Demand Planning, Merchandising, Store Operations, and Franchise representatives to understand how these systems support daily work and long-term planning.

• Collaborate with IT and Application Operations to support system stability, data integrity, and integration flow.

• Engage with vendor partners, including Blue Yonder and AGR, to support platform enhancements and issue resolution.

Store & Franchise Engagement

• Actively engage with store teams and franchise owners to understand operational pain points related to ordering, forecasting, and replenishment.

• Establish structured feedback mechanisms (e.g., targeted sessions, pilots, forums) to gather meaningful input on a scale.

• Represent the store and franchise perspective in roadmap discussions and solution design.

• Ensure system changes are introduced with appropriate communication, training, and support to drive adoption and minimize disruption.

• Partner closely with Store Operations leadership to ensure planning and replenishment systems support efficient in-store execution, minimize unnecessary workload, and align with operational standards.

Delivery and Implementation

• Lead requirement refinement, support development processes, and coordinate testing and validation activities.

• Facilitate UAT with business users to ensure solutions meet expectations and deliver value.

• Support deployment planning and ensure changes are communicated clearly to all impacted users.

Platform Performance and Data Integrity

• Monitor system performance, access issues, data alignment, and functional stability across BY and AGR.

• Support the investigation and resolution of issues such as order flow delays, parameter conflicts, or interface inconsistencies.

• Partner with SCBI to ensure key planning and replenishment data is visible, accurate, and actionable.

Training, Communication, and Change Management

• Create or support user guides, training materials, release notes, and communication packages for new or updated functionality.

• Build strong relationships with user groups and stakeholders to support adoption and continuous improvement.

• Serve as a champion for product thinking and efficient use of tools.

• Communicate roadmap decisions, system changes, and known limitations clearly and transparently to both internal leadership and franchise stakeholders.

• Proactively set clear expectations through upfront planning, including priorities, timelines, and success criteria, while transparently communicating trade-offs, constraints, and business impact to support informed decision-making.

• Act as a primary point of accountability during system issues affecting stores, coordinating assessment, next steps, and ongoing communication.

• Balance short-term operational fixes with long-term product strategy to avoid recurring issues and technical debt.

Performance Measures and Continuous Improvement

• Work with the business to monitor and improve key performance indicators such as store order editing, forecast visibility, order flow stability, and platform adoption.

• Identify and pursue opportunities to streamline planning and replenishment workflows through system enhancements.

• Promote a continuous improvement mindset across all supported systems and teams.

Prioritization at Scale

• Prioritize competing enhancement requests across corporate stakeholders and a large franchise store network, balancing operational impact, revenue opportunity, user experience, and system stability.

• Apply clear prioritization frameworks and exercise sound judgment under pressure.

• Proactively set clear expectations through upfront planning, including priorities, timelines, and success criteria, while transparently communicating trade-offs, constraints, and business impact to support informed decision-making.

Qualifications

Required

• Experience with Blue Yonder (Demand or Fulfillment), AGR Web Portal, or similar retail planning and replenishment systems.

• Demonstrated product ownership or business system ownership experience.

• Strong understanding of forecasting, replenishment, store ordering, or inventory management workflows.

• Ability to translate business processes into intuitive system workflows and functional requirements.

• Strong communication and collaboration skills with both technical and business partners.

• Experience leading testing, user validation, or implementation activities.

Preferred

• Exposure to analytics or reporting tools such as Power BI or other data visualization platforms.

• Experience working with vendors or third parties on system enhancements and troubleshooting.

• Familiarity with Agile or iterative delivery models.

• Experience in retail supply chain environments.

• Demonstrated ability to communicate complex system decisions in simple, business-friendly language.

• Experience working with store operations, franchise models, or distributed retail networks is strongly preferred.

• Proven ability to build trust with business users, even when saying no or managing difficult trade-offs.

• Strong judgment and calm decision-making during high-impact operational issues.

Core Competencies

• Focused on building system experiences that support intuitive and efficient workflows.

• Problem Solving: Able to translate complex issues into actionable solutions.

• Collaboration: Builds trust and alignment across functions.

• Communication: Communicates clearly and appropriately for diverse audiences, online and in person.

• Decision Making: Prioritizes effectively under competing demands.

• Systems Thinking: Understands how different systems and processes connect in the planning and replenishment ecosystem.

• Executive & End‑User Communication: Confidently engages end users and leadership, explains complex decisions clearly, manages difficult conversations, and follows through to ensure alignment and adoption.

Education and Experience

• Post secondary education in Business, Supply Chain, Information Systems, Engineering, Analytics, or related fields.

• An equivalent combination of education and practical experience will be considered.

• Additional training or certification in Product Ownership, Agile Delivery, or Business Analysis is an asset.

• 3 to 5 years of experience in Product Ownership, Business Systems ownership, Business Analysis, or a related role supporting enterprise applications.

• Experience working with Blue Yonder Demand, Blue Yonder Fulfillment, AGR Web Portal, or other planning, forecasting, or replenishment platforms in a retail or supply chain environment.

• Strong background supporting or improving user workflows, UI-driven processes, or front-end system interactions.

• Demonstrated success translating business requirements into system functionality, user stories, or product enhancements.

• Experience partnering with cross functional teams such as Replenishment, Demand Planning, Merchandising, Store Operations, and IT.

• Experience coordinating user acceptance testing, rollout communications, and change management.

• Experience working with third party vendors or software providers to resolve issues or deliver enhancements.

• Experience engaging directly with end users, partnering closely to understand needs and translate requirements, and confidently presenting to senior leadership and end‑user groups.

How Success is measured

• Demonstrated improvement in store operational experience (e.g., reduced order edits, clearer order behavior, fewer store escalations tied to system outcomes)

• Adoption and effective usage of planning and replenishment systems by stores, end users and franchise owners.

• Clear, timely, and trusted communication during system changes and incidents.

• Reduced confusion, rework, and avoidable escalations related to system behavior or enhancements.

• Strong alignment between store needs, corporate priorities, and system evolution.