Full-Time
Majors Customer Success Manager
Updated on 4/27/2024
AI-powered workplace search and knowledge discovery
Compensation Overview
$140,000 - $175,000Annually
Senior
New York, NY, USA
- 5-7 years+ in a similar role within a B2B SaaS company
- Proven experience working with larger enterprise customers
- Interest in generative AI for knowledge workers at Enterprise scale
- Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean
- Excellent communication skills, both written and verbal
- Familiarity with Value Selling and ability to do deep discovery with customers
- Demonstrated project management experience
- Detail-oriented mindset with a focus on continuous improvement and operational excellence
- Live into our company values: Make it Better, Make it Together, Make it Customer Driven, and Make it Happen
- Ability to travel periodically and be in the office regularly
- Serve as the primary point of contact and advocate for a book of customers
- Conduct regular check-ins with multiple customer stakeholders
- Lead the onboarding process for new Majors customers
- Represent customer questions and feedback to our internal partners
- Comfortably conduct discovery to understand customer needs
- Develop account expansion strategies in partnership with Sales peers
- Own and report on key performance indicators such as retention, Healthscore, Active Users, Multithreading, EBRs, and more
- Track progress against customer’s goals and objectives
- Identify trends, patterns, and areas for improvement based on customer feedback
Glean specializes in an AI-powered workplace search and knowledge discovery, applying generative AI and deep learning-based large language models to enhance semantic understanding of natural language queries. This specialization allows the company to continuously adapt and personalize search results for each user, fostering an environment of efficient knowledge management. Working here provides the opportunity to be at the forefront of AI technology while contributing to a culture that values continuous learning and tailored solutions.
Company Stage
Series D
Total Funding
$355.3M
Headquarters
Palo Alto, California
Founded
2019
6 month growth
↑ 58%1 year growth
↑ 105%2 year growth
↑ 300%Benefits
Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.
Competitive compensation - Have a real stake in your job and your future with competitive stock options.
401(k) - We make it easy to save for the future today by contributing to a 401k.
Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.
Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.
Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown
Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.
Learning and development - We offer a learning stipend to help you grow and achieve your goals.
Free meals - With lunch and dinner options every day, no need to work while you’re hungry.