Full-Time

Majors Customer Success Manager

Glean

Glean

201-500 employees

Enterprise search & knowledge management software

AI & Machine Learning

$140,000 - $175,000

Equity

Senior

New York, NY, USA

Required Skills
Sales
Communications
Zendesk
Requirements
  • 5-7 years+ in a similar role within a B2B SaaS company
  • Proven experience working with larger enterprise customers
  • Interest in generative AI for knowledge workers at Enterprise scale
  • Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean
  • Excellent communication skills, both written and verbal
  • Familiarity with Value Selling and ability to do deep discovery with customers
  • Demonstrated project management experience
  • Detail-oriented mindset with a focus on continuous improvement and operational excellence
  • Live into our company values: Make it Better, Make it Together, Make it Customer Driven, and Make it Happen
  • Ability to travel periodically and be in the office regularly
Responsibilities
  • Serve as the primary point of contact and advocate for a book of customers
  • Conduct regular check-ins with multiple customer stakeholders
  • Lead the onboarding process for new Majors customers
  • Comfortably conduct discovery to understand customer needs
  • Develop account expansion strategies in partnership with Sales peers
  • Own and report on key performance indicators such as retention, Healthscore, Active Users, Multithreading, EBRs, and more
  • Track progress against customer's goals and objectives
  • Identify trends, patterns, and areas for improvement based on customer feedback

At Glean, their mission is to empower more than a million learners with the confidence and ability to build useful knowledge.

Company Stage

Series D

Total Funding

$355.3M

Headquarters

Palo Alto, California

Founded

2019

Growth & Insights
Headcount

6 month growth

60%

1 year growth

120%

2 year growth

315%

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.

Competitive compensation - Have a real stake in your job and your future with competitive stock options.

401(k) - We make it easy to save for the future today by contributing to a 401k.

Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.

Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.

Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown

Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.

Learning and development - We offer a learning stipend to help you grow and achieve your goals.

Free meals - With lunch and dinner options every day, no need to work while you’re hungry.