Job Summary

Technical Support Tech I / Help Desk Analyst

Medline Industries located in North Suburban Libertyville, IL is seeking a driven, creative and hard-working individual for our IT Help Desk (Monday-Friday 8am-5pm). We seek candidates with an entrepreneurial mindset who thrive in a fast-paced, large corporate environment.

Job Description

We are looking for Tier 1 Help Desk Analyst to assist in support of our customer facing websites, and password reset assistance. This is a great position for a person who is extremely customer focused, who will own the incident from start to finish, escalate to the correct team for resolution, and follow up with customer communications. The successful candidate for this role must have a strong commitment and be capable of providing excellent customer service to a wide variety of users across a wide range of technical ability.

Training period will be up to 6 weeks; hours during training will be 8am-5pm.

Responsibilities include:

· Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities.

· Enter call data into a tracking system.

· Escalation of problems to higher level technical support professionals when necessary.

· Support for Medline customers that order Medline products through Medline.com.

Preferred Experience:

· Experience with assisting customers with web based ordering.

· Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others).

· Excellent customer service and interpersonal skills.

· Excellent verbal communication skills.

· Strong competence within a Windows & MS Office environment

· Proven experience working within a team environment.

· Ability to problem solve and investigate issues when provided with minimal information.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$22.00 - $30.75 Hourly

This salary range is an estimate and the actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.