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Full-Time

Technical Support Specialist

Confirmed live in the last 24 hours

RxSense

RxSense

201-500 employees

Pharmacy benefits management analytics platform

Financial Services
Data & Analytics

Compensation Overview

$60k - $80kAnnually

Entry

Princeton, NJ, USA

Category
Customer Success & Support
Cybersecurity
IT Support
System Administration
IT & Security
Required Skills
Microsoft Azure
Communications
Requirements
  • Hybrid position – 3 days in the office; must maintain a clean and presentable work environment for video calls from home or office including reliable internet.
  • Travel required is less than 20%.
  • CompTIA A+ is a plus.
  • ITIL certification is a plus.
  • Ability to troubleshoot software and hardware problems.
  • Documentation and note-taking skills.
  • Experience working with Windows, macOS, MS Office, Active Directory.
  • Experience working with Apple related products, including MacBooks.
  • Basic networking skills to include IP address management.
  • Experience in the healthcare industry is a plus.
  • Telephony/Unified Communications is a plus.
  • Knowledge of Google Workspace, JAMF MDM, Microsoft Azure & Intune Endpoint Manager.
  • Occasionally, you may need to lift and move items weighing up to 30 pounds.
Responsibilities
  • Provide prompt first-level, high-quality technical support to end-users remotely or in person.
  • Evaluate and prioritize incoming help desk tickets for assistance.
  • Escalate complex issues to higher-level support as necessary.
  • Order, configure, ship, migrate, and support Windows/macOS operating systems, hardware such as desktops, laptops, printers, scanners, and mobile devices.
  • Troubleshoot A/V technical issues: Diagnose and resolve problems with audio-visual equipment, including televisions, microphones, video conferencing systems, and digital video wall displays, ensuring minimal disruption to office operations.
  • Support employees with A/V needs: Assist office staff with setting up and using A/V equipment for meetings and presentations, providing guidance and hands-on support to ensure a smooth and effective use of technology.
  • Physically assist various office and equipment moves if needed.
  • Continue to enforce Information Security policies and IT procedures; report any suspected policy violations.
  • Always protect all information in any form; assist with end-user awareness and training.
  • Perform hardware repairs, software upgrades, and warranty exchange.
  • Maintain an accurate hardware and software inventory.
  • Assist with user account management, including password and MFA resets.
  • Document and maintain proven solutions, procedures, and end-user guides.
  • Document all support interactions and solutions in the help desk ticketing system.
  • Research and recommend innovative and automated approaches for system administration tasks.
  • Develop relationships within the team and across departments to encourage cooperation, and communication.
  • Develop strengths through training, coaching, project assignments, or other means as appropriate.
  • Participate in ongoing training to stay current with technology trends and updates.
  • Recover assets upon employment separations and validate returned items as expected.
  • Identify any missing process or documentation and be able to close that gap.

RxSense offers RxIQ Enterprise, a leading analytics and adjudication platform for pharmacy benefits management, leveraging advanced technologies such as API-based interoperability and real-time analytics to empower PBMs with flexible, efficient, and transparent pharmacy benefits administration. The platform also features lightning-fast claims adjudication, providing real-time control and actionable insights for pharmacy ecosystem management.

Company Stage

Private

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

24%