Leader – Customer Success



501-1,000 employees

Cloud platform for life science R&D

Food & Agriculture

$139,515 - $222,065



Cambridge, MA, USA

Required Skills
  • BA/BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field (preferred)
  • Experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts in a GxP setting is highly preferred
  • 7+ years client facing SaaS Customer Success, software implementation, and/or consulting experience, with demonstrated success running a large book of business
  • 3-5 years experience mentoring, leading or building and managing teams of 4-8 CSMs
  • Solid understanding of the ideal customer journey/lifecycle within a diverse range of businesses and a track record of cross-functional leadership
  • Independent, adaptable, and can thrive in a fast-paced startup environment
  • Build, lead and run a high caliber team of CSMs focused on Global Customers
  • Advise the activities of the team through ongoing account management oversight, cross functional partnership development, and ultimately delivering high quality customer value outcomes
  • Refine and build scalable customer engagement best practices and processes, and find opportunities to improve our CS operating model and tools
  • Develop relationships at senior levels in our customer’s organizations that include executive sponsors, key business and IT collaborators, and project team leads
  • Act as the escalation point for customer issues, work with other teams throughout Benchling to develop solutions to problems, drive customer alignment, and be accountable for overall customer success and renewal probabilities
  • Work with Sales and Customer Experience leadership teams on growing and retaining customers

Benchling's mission is to accelerate life science for the benefit of humanity. The company is building a modern R&D software for biotechnology research.

Company Stage

Series F

Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth



Four months of fully paid parental leave

401(k) plan

Remote working stipend

Yearly company-wide retreat

Monthly gym and wellness stipend

Commuter benefits

100% premiums covered for health, dental, and vision

Weekly company social events

Flexible PTO and company-wide winter holiday shutdown