Full-Time
Operations Supervisor
Confirmed live in the last 24 hours
Bouldering Project
51-200 employees
Climbing gyms with inclusive bouldering circuits
Consumer Goods
Compensation Overview
$23 - $25Hourly
Junior, Mid
Brooklyn, NY, USA
Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Sales
Communications
Customer Service
Requirements
- Flexible schedule; availability during evenings and weekends.
- Previous customer service experience.
- Effective communication and leadership skills.
Responsibilities
- Operations Supervisors’ primary responsibilities are to ensure that customers are served properly, that staff have ample support, and that the facility operates as efficiently as possible during their shift, via the following duties.
- Serve as a key resource for BP’s procedures and policies and ensure they are executed appropriately.
- Promote BP’s customer service philosophy through coaching, training, and modeling.
- Support customers by actively responding to customer needs, membership and event questions, general inquiries, and customer feedback, and communicating themes with Ops Manager to inform process improvement.
- Engage with customers, providing assistance with climbing, orientation, and amenities.
- Ensure that new customers are introduced to the facility and rules.
- Regular external communication via BP inquiry emails.
- Identify, research, and resolve customer issues.
- Ensure staff’s quality and performance by participating in check-ins, assessment and evaluation.
- Maintain employee motivation, job satisfaction, and professionalism via dynamic leadership.
- Participate in regular meetings with Operations leadership and staff.
- Serve as an Approach technical resource, with an expectation to be up to date on latest functionality, processes, and BP-promotions.
- Ensure that opening and closing procedures are completed; may include working the open and/or close shifts.
- Work closely with the Operations Manager to cover staff absences, illnesses, and special circumstances.
- Process purchases, membership services, and all other transactions at the register in alignment with BP customer service goals.
- Perform unique transactions such as class and event sign-ups, special ticket sales, etc.
- Regular internal communication via Gmail and Google Calendar.
- Participate in recurring Supervisor meetings.
- Assist with additional, unique administrative responsibilities or operations special projects such as inventory, ordering, member communication, and more. Supervisors will be trained appropriately to fulfill these “side work” projects.
- Oversee a clean, organized, and presentable facility for members and guests.
- Assist in maintaining organized, clean, and efficient POS systems.
- Ensure that retail areas are maintained and stocked. Run retail inventory periodically as requested.
- Identify and develop improved cleaning procedures.
- Ensure that regular locker room and facility walkthroughs are performed.
- Respond proactively to injuries, accidents, or incidents following the Safety Manual and BP protocols, ensuring proper documentation of incidents via the incident report log.
- Ensure that all customers using the facility have a waiver on file and are aware of the rules and regulations of the facility.
- Provide safety information to customers through instruction and orientation.
- Administer first aid in accordance with Safety Manual and BP Protocol.
- Support the facilitation of groups, birthday parties, and events.
- Ensure that yoga and fitness classes are properly coordinated and respond dynamically to scheduling changes.
- Participate in individual and group instruction as assigned.
Bouldering Project offers climbing gyms with a focus on creating inclusive spaces for climbing and movement. The main technology involves designing intentional bouldering circuits to cater to different climbing experiences and abilities.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
2011
Growth & Insights
Headcount