Full-Time
Receptionist
Posted on 8/19/2026
PDS Health
Integrated healthcare support company
Compensation Overview
$17 - $24/hr
Rancho Cucamonga, CA, USA
In Person
 Administrative & Executive Assistance (2) |
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- A High School Diploma or general education degree (GED) is required.
- Knowledge of office practices, technology applications, and patient insurance.
- Ability to work independently and as part of a team.
- Ability to manage tasks and time effectively without compromising work quality.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain extreme confidentiality with patient records.
- Ability to work in a fast-paced environment.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Support the Perfect Patient Experience process by helping patients come into the office and ensuring they are comfortable during their visits.
- Schedule appointments to support smooth and productive days for healthcare providers.
- Interact and communicate with patients and guests in the reception area during their wait time.
- Answer telephones promptly and handle calls efficiently and thoroughly.
- Complete all tasks on the front-office checklist daily.
- Post payments to patient accounts in accordance with company policies.
- Maintain subject matter expertise in the practice management system for patient registration and electronic check-in, ensuring account information is accurate and up to date for each visit.
- Check patients in efficiently, obtain necessary consents, promptly notify the back-office team of each patient's arrival, and present pertinent patient information.
- Confirm patient appointments according to office confirmation policies or at least two days in advance.
- Return and resolve patient messages received from the Contact Center in a timely manner.
- Participate actively in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly impacts metrics.
- Support the PDS Brand by making decisions consistent with the PDS Brand framework.
- Become knowledgeable about and support clinicians with patient education regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Ability to demonstrate results orientation, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
- Ability to advocate for patients through flexibility, adaptability, empathy, passion, and ethical conduct.
- Ability to operate in a process-focused manner, including data-driven decision-making, attention to detail, organization, structured work, knowledge of operational processes, and computer proficiency.
- Financial acumen, including understanding profit drivers, using metrics to manage, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
- Ability to influence through active listening and observing behavior and creating mutually beneficial support for change.
- Ability to work as a self-motivated and reliable individual.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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