Tech Manager

So, what’s the role all about?

We are looking for an experienced Tech Manager - Networks is responsible for overseeing the design, implementation, security, and maintenance of an organization’s network infrastructure. This role requires managing a team of network engineers, ensuring high availability, and optimizing network performance to support business operations.

How will you make an impact?

• Support local network and system engineers, including mentoring, coaching, timesheets, and other HR related paperwork.
• Lead and manage multiple networking and cloud operations projects from start to finish including project plans, goals, budgets, and identifying necessary resources.
• Coordinate with stakeholders to align projects with business objectives.
• Monitor progress and make necessary adjustments to ensure successful completion of projects including project documentation.
• Technical participant and lead for one of the network teams supporting and maintaining global network across private and public clouds.
• Provide operational support and configuration for network infrastructure devices (routers, switches, firewalls, load balancers, etc.),  VPNs, routing protocols, VLANs, and security policies.
• Adhere to network architecture standards and Create / Maintain documentation.
• Participate in on-call support rotation, Incident, Problem (RCA), Service and Change Management.
• Communicate in an effective and professional manner with internal and external customers.
• Follow company policies and procedures.

Have you got what it takes?

• 8+ years of proven work-related experience is required in configuration of Network technologies, Routers and routing protocols of OSPF and BGP.
• Systems administration experience is a plus.
• Solid understanding and experience with TCP/IP, IPSec VPN, Routers/Switches.
• Strong understanding of public cloud technologies and experience with load-balancing technologies, firewalls and packet capture tools.
• Experience working with Arista, Juniper, Palo Alto, F5.
• Shift Time: 2:00 PM / 3:00 PM to 11:00 PM IST

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

ReqID: 6702
Reporting into: Director, Engineering, CX
Role Type: People Manager