As VP, Client Services, you’re not just steering the ship—you’re charting the course. In this role, you’ll lead a world-class team, managing large-scale, complex client portfolios that require precision, agility, creativity, and a deep understanding of social-first strategies.

You’ll be the strategic partner clients rely on to navigate their biggest challenges and unlock their greatest opportunities. From driving growth to orchestrating cross-functional collaboration, you’ll ensure that every touchpoint delivers value, every campaign exceeds expectations, and every client feels like they’re your only client.

What You’ll Do

Strategic Leadership:

• Serve as the primary liaison for senior client leads, ensuring alignment with business goals and consistently delivering value through strategic insights and helping them understand and navigate the ever-evolving social landscape.
• Lead the development of creative, high-impact campaigns that integrate influencer and social media strategies with overarching marketing objectives.
• Drive client growth by identifying opportunities to expand relationships, solve complex challenges, and deliver measurable results.

Team Development & Collaboration:

• Build and mentor a high-performing team of Group Leads and Account Directors, empowering them to manage large-scale, global accounts with confidence.
• Foster a culture of collaboration, innovation, and accountability across cross-functional teams, ensuring seamless integration of strategy, creative, media, and technology.

Client Management Excellence:

• Oversee onboarding, strategic planning, and campaign execution for complex, multifaceted accounts with multiple stakeholders and deliverables.
• Partner with Group Leads to navigate the intricacies of working with large-scale clients, driving operational efficiency and exceptional client satisfaction.
• Guide the team in developing measurement frameworks to track performance and ensure accountability for results.

Operational Oversight:

• Ensure accurate forecasting and financial tracking for assigned accounts, proactively addressing variances and maximizing profitability.
• Collaborate with internal teams to optimize resources and staffing while delivering on key milestones and deadlines.
• Lead the development of compelling proposals and presentations for existing and prospective clients, showcasing Viral Nation’s expertise and innovation.

What You Bring

• 10+ years of client services leadership, ideally within a media, digital, or social agency environment.
• Proven experience managing large-scale, complex client accounts, or similar high-growth, Fortune 500 companies. Managing budgets of anywhere from $5M-$30M+ 
• Deep understanding of social media marketing, with a strong foundation in influencer marketing and its integration into broader digital strategies.
• Demonstrated success in driving innovation, managing complexity, and scaling operations for high-profile brands.
• Exceptional leadership and team development skills, with a passion for inspiring and mentoring high-performing teams.
• Strong strategic thinker with the ability to craft and execute innovative solutions for multifaceted business challenges.
• Agile and adaptable, thriving in a fast-paced, deadline-driven environment.
• Excellent communication, collaboration, and critical thinking skills, with a client-first mindset.
• Certifications: Facebook Blueprint, Twitter Flight School, or Google Analytics are a plus.