Engineering Manager

Site Reliability

Updated on 12/4/2023

1,001-5,000 employees

Website

SMS-first platform for personalized business-to-consumer communication

Company Overview

Attentive® is a leading player in the realm of conversational commerce, providing a robust SMS-first software platform that enables businesses, ranging from startups to large enterprises, to foster stronger relationships with their consumers. The company's platform is trusted by over 8,000 leading brands, driving billions in e-commerce revenue through personalized, real-time two-way communications. With a focus on compliance, scalability, and integration with existing technology stacks, Attentive® offers a unique blend of first-party data insights and effective subscriber engagement, making it a compelling workplace for those keen on shaping the future of business-to-consumer communication.

Consumer Software

Company Stage

Series E

Total Funding

$1.3B

Founded

2016

Headquarters

Hoboken, New Jersey

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↓ -5%

2 year growth

↓ -3%

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

AWS

Java

Management

React.js

Splunk

Terraform

Kubernetes

Python

TypeScript

UI/UX Design

Datadog

CategoriesNew

Software Engineering

Requirements

5 years of industry experience in Infrastructure solving real-world reliability and scaling problems
Experience with managing production workloads running in Kubernetes and in AWS
Utilized modern monitoring tools like Datadog, New Relic, Prometheus, Splunk, etc.
Ability to build automation with various scripting languages (Python, Shell, etc)
Helped guide product teams to develop meaningful SLOs for their systems
Excellent coach, mentor, and developer of engineers
Translate business needs into clearly scoped projects
Excited by new technologies and know how to evaluate and choose the right tools

Responsibilities

Lead the SRE team to improve Incident Management and reliability practices
Implement tooling like a service catalog
Embed with teams to understand pain points and build scalable solutions
Collaborate with Client Strategy, Engineering leadership, and Product Management
Contribute as a highly technical hands-on infrastructure engineer
Craft plans with the product management team to achieve business goals
Serve as a technical domain expert in observability best practices
Ensure high availability and performance of applications

Desired Qualifications

Building productive relationships with vendors
Experience with infrastructure tooling like Istio, Terraform, CloudFlare, and Helm
Experience with Java / Spring Boot microservices
Experience with React and TypeScript
Familiarity with GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright

About Attentive:

Attentive® is the world’s #1 conversational marketing platform, on a mission to maximize performance with intelligent, 1:1 SMS and email capabilities. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 8,000 leading brands like CB2, Pura Vida, GUESS and Urban Outfitters rely on Attentive to deliver powerful commerce experiences.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

We’re looking for an Engineering Manager to lead our SRE team working to improve our Incident Management and reliability practices. Whether that’s through implementing tooling, like a service catalog, or directly embedding with teams to understand their pain points. Then using that knowledge to build scalable solutions. This role will partner closely with different departments like Client Strategy, Engineering leadership, and Product Management to ensure our processes work for all of them. This is a hands-on role where you are expected to balance people management, technical oversight, and cross-functional leadership.

Why Attentive needs you

You will be an effective people manager who also has the capability to contribute as a highly technical hands-on infrastructure engineer when the need arises
You will collaborate with our product management team to craft plans to achieve our business goals.
You’ll serve as a technical domain expert in observability best practices, incident management, and ensuring high availability and performance of our applications
You are an effective people manager, who can manage high-performing teams, and helps them reach their highest potential

About you

You have helped guide product teams to develop meaningful SLOs for their systems
You have utilized modern monitoring tools like Datadog, New Relic, Prometheus, Splunk, etc.
Ability to build automation with various scripting languages (Python, Shell, etc)
Experience with managing production workloads running in Kubernetes and in AWS
You like building productive relationships with vendors, getting updates on open issues, pushing for new features, leveraging training
5yrs of industry experience in Infrastructure solving real-world reliability and scaling problems
You care about software quality and have a track record of building reliable, high-uptime systems
You are an excellent coach, mentor, and developer of engineers
You translate business needs into clearly scoped projects, and take a hands-on approach to steer solution design and implementation
You are excited by new technologies, yet know how to evaluate and choose the right tools for the right reasons

Our scale

8,000 brands powered by Attentive sent over 1.6 billion text messages over Cyber Week 2022 (Black Friday/Cyber Monday) representing a growth of 41% from 2021
We sent 24 billion SMS messages in 2022. That’s an average of 50 million per day
Our production cluster contains over 9,000 containers which serve 170+ services
Our streaming services process over 28 billion events per month

What we use

Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Pulsar, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS.
Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright

You’ll get competitive perks and benefits from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The standard base salary range for this position is $163,200 - $260,000 annually + equity + benefits

- Our salary ranges are determined by role, level, and location

#LI-RH1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers’ success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.