Field Service Manager
Posted on 4/2/2024
Focal Systems

51-200 employees

Automates retail shelf scanning using AI technology
Company Overview
Focal Systems stands out as a leading partner for retailers seeking to enhance efficiency and customer experience through AI technology. Their platform, which uses low-cost shelf cameras and a cloud-based machine learning system, has proven to significantly reduce shelf scanning costs and increase sales by improving product availability. Their commitment to educating clients on AI capabilities and integrating with existing retail systems, coupled with their successful deployments at major global retailers, positions them as a reliable and impactful partner in the retail industry.
AI & Machine Learning
Consumer Goods
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$41.8M

Founded

2015

Headquarters

Burlingame, California

Growth & Insights
Headcount

6 month growth

12%

1 year growth

40%

2 year growth

103%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Android Development
CategoriesNew
DevOps & Infrastructure
Network Engineering
Platform Engineering
Site Reliability Engineering
Requirements
  • 2+ years in a customer-facing technical sales, services or operational support role
  • Proven team lead or supervisory experience
  • Proactive, resourceful, with a desire to figure stuff out, interested in applying cutting-edge technologies.
  • Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
  • Excellent communication, presentation and demonstration skills.
  • Good understanding of account management and customer success.
  • Organized, detail-oriented, dependable and self-sufficient
  • Strong customer service orientation
  • Interested in technology
  • Thrive in a fast-paced environment
  • Flexible with your schedule, including nights and weekends
  • Must have a valid driver's license and ownership of a reliable vehicle
  • Must have a working smartphone (Android or iPhone)
Responsibilities
  • Ensure all KPIs are met relative to Installations/Uptime/Ongoing Maintenance for your geographic region
  • Overall accountability for deployment, training and customer success
  • Understanding the customer business and building plans to exceed expectations
  • Oversee all Field Service Technicians within their respective region
  • Troubleshooting and quality control
  • Onboarding/scanning products into the system
  • Routine stops at our client locations for battery swaps and diagnostics
  • Onsite and offsite maintenance
  • Learn to build devices and deploy them
  • Dynamic oversight of services and operations
  • Serve as primary point of contact reporting anything relevant in the field back to our Product Team
  • Ensure all payroll entries are tracked/reviewed for thoroughness and investigate anomalies accordingly for productivity improvements or coaching opportunities.