Solutions Consultant

• Partner with subject matter experts (e.g., app or game specialists) to design and implement rater training, data collection questionnaires, and measure rater accuracy, reliability and agreement.
• Manage an extensive rater program including data quality and tactical process improvements, including direct rater interventions like training, calibrations and exams.
• Own refining and iterating on Play's quality guidelines to drive high quality user experiences across form factors.
• Operate in a high-paced, changing work environment and prioritize multiple functions and tasks, manage time efficiently, and navigate ambiguity.
• Collaborate with product and engineering stakeholders to improve training, task standards, tools, and processes driven by data analysis, and work with engineers and data science to devise approaches to answer questions about specific title types or broader data quality.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a technical project management or a customer-facing role.
  
• Experience in Design and implement data and rater quality control methodologies experiments, to deliver process improvements.
• Experience conducting analysis on data to deliver insights to partner teams.

Preferred qualifications:

• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  
• 3 years of experience in crowdsourcing data, machine learning, or human computation.
• Experience with analytics including querying data, generating descriptive analyses, and interpreting results.

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a technical project management or a customer-facing role.
  
• Experience in Design and implement data and rater quality control methodologies experiments, to deliver process improvements.
• Experience conducting analysis on data to deliver insights to partner teams.