Debt Officer

• Suffolk County Council
• Address:  Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working 
• Salary: £28,598 per annum (pro rata)
• Hours: 18.5 hours per week (Mon, Thurs & Fri), flexible working options available
• Contract: Permanent

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an ASC (Adult Social Care) Debt Officer, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.  

Reimagine the possibilities.

A great opportunity to join the Suffolk County Council's Transactional Services team as an ASC Debt Officer, working from our HQ at Endeavour House in Ipswich with hybrid working options including some working from home.

• Do you have a financial mind?
• Are you motivated and well organised?

Your role and responsibilities 

You will be supporting the delivery of the customer billing, debt collection for ASC customers, providing a proactive and efficient service to customers in an accurate and timely manner. You will assist with the processing of financial documents and respond to enquiries from customers at the first point of contact.

Your duties will include:

• contacting customers to discuss outstanding debts, resolve queries and to arrange payment plans and or secure payment
• processing financial documents and keying data
• updating internal databases and other IT systems to ensure accurate record keeping.

You will need 

• experience of working in a financial environment
• to be able to process information accurately
• the ability to provide excellent customer services and demonstrate great communication skills.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.  

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

We provide a billing service for ASC Debt, producing invoices and chasing any debts that are unpaid.  We are a friendly, supportive and enthusiastic team who are committed to a high standard of customer care and service delivery.

 Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. 

For more information 

Please contact Sarah Gibbs for a casual conversation.  You can contact them by calling 01473 260212 or emailing [email protected].

How to apply

Step 1 - Read the Job and Person Profile (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question), using the Supporting Statement template (Word).

1. Tell us about a time when you were responsible for collecting outstanding payments or managing debt recovery. How did you approach the situation and what was the outcome?
2. Describe a situation where you had to explain complex financial information to someone with little or no financial knowledge. How did you ensure they understood?
3. Describe an occasion when you worked with colleagues from different teams to improve a process or achieve a shared objective. What was your contribution?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412.  You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30 pm, 13 September 2026. 

Interview date: Week commencing 28 September 2026. 

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  #LI-Hybrid