Full-Time
Associate Support Analyst
EUNA Solutions
501-1,000 employees
SaaS platform for public sector administration
Compensation Overview
CA$53k - CA$66.3k/yr
Oakville, ON, Canada
Hybrid
Three days on-site per week required, Tuesday through Thursday.
 Customer Experience & Support (1) |
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- Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
- A customer-first mentality and pride in delivering an outstanding support experience.
- Strong written and verbal communication skills, with the ability to explain technical concepts in plain language.
- Comfort working in a ticketing system or customer relationship management environment.
- Familiarity with basic technical concepts such as web browsers, connectivity, and general software navigation.
- Own the full support experience for incoming customer inquiries via phone, video, email, and chat, delivering timely and professional resolutions.
- Troubleshoot and diagnose software issues following established workflows and escalation procedures, growing independence over time.
- Build working proficiency in one of Euna's core products to serve as a reliable first point of contact for customers.
- Document customer interactions, issues, and resolutions thoroughly in Zendesk to keep the team informed and records accurate.
- Contribute to internal knowledge base articles, frequently asked questions, and support documentation as product expertise grows.
- Collaborate with peers and senior analysts to sharpen troubleshooting approaches and expand technical skills.
- Provide support coverage during holidays, after-hours incidents, and outages when customers need assistance.
- Maintain a customer satisfaction score at or above the 94% organizational floor, contributing toward the 96%+ team target.
- Resolve customer issues within established service-level agreement timelines, escalating appropriately when needed.
- Demonstrate steady growth in product knowledge and troubleshooting independence within the first three months.
- Experience working specifically in Zendesk.
- Prior exposure to software-as-a-service products or software troubleshooting in a professional setting.
- Familiarity with public sector or government-facing organizations.
Euna Solutions provides cloud-based software as a service (SaaS) tools for public sector agencies in North America, covering procurement, payments, grant management, budgeting, permitting, and K-12 education administration. The products are accessed via the internet (no on-site installation) and come with ongoing updates and support, designed to streamline administrative and operational tasks while ensuring regulatory compliance. The company differentiates itself by offering a focused, end-to-end suite tailored to public sector needs, emphasizing ease of adoption, compliance, and continuous service in a subscription model. Its goal is to improve efficiency, transparency, and trust in public services, helping government and educational institutions operate more effectively and serve communities better.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2016
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See people who can refer or advise you
Simplify's Take
What believers are saying
- September 9, 2026 Supplier Academy broadens Euna's funnel and reduces supplier onboarding friction.
- August 20, 2026 CLA partnership deepens grants compliance credibility amid rising federal scrutiny.
- 2025 impact metrics show $29B procurements and $564.1B managed funds, proving scale and stickiness.
What critics are saying
- Oracle, SAP, and Workday can bundle adjacent modules and squeeze standalone procurement wins.
- Public agencies still run manual and disconnected systems; sales cycles stay slow and implementation-heavy.
- If ERP vendors embed stronger AI procurement tools, Euna becomes a feature, not a platform.
What makes EUNA Solutions unique
- Euna spans procurement, payments, grants, budgeting, and supplier networks across 3,600 agencies.
- July 2026 Euna AI expanded across four products, adding 10 workflow automations.
- January 2026 GrantExec acquisition strengthens grants discovery, research, and nonprofit buyer workflows.
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Benefits
Health Insurance
Dental Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Wellness Program
Company News
Euna Solutions has launched Euna Supplier Academy, a free online training programme to help businesses compete for public sector contracts. The self-paced academy addresses a persistent challenge for public agencies: suppliers often lack understanding of procurement requirements and need one-on-one assistance. The academy's first course is a seven-day programme covering the complete bidding process, from finding opportunities to submitting proposals. It includes videos, practical guidance, and downloadable resources designed for businesses new to government contracting. "Government agencies are some of the best clients a business can land," said Steve Tran, senior director of supplier growth at Euna Solutions. The academy aims to create a more procurement-ready supplier community whilst reducing the burden on agency procurement teams.
Euna Solutions launches Euna Supplier Academy to help businesses compete for public sector contracts. Business Wire Published Sep 09, 2026 New, free Supplier Academy training gives suppliers practical guidance for finding opportunities, writing stronger proposals, and submitting bids, while helping public agencies build a more procurement-ready supplier community. ATLANTA & TORONTO - Euna Solutions(R), a leading provider of purpose-built, cloud-based software for the public sector, today announced the launch of Euna Supplier Academy, a free, online, and self-paced training program that helps businesses understand public procurement and compete more effectively for government contracts. The Academy launched with its first course, a seven-day program covering the complete bidding process, from finding relevant opportunities and interpreting solicitation requirements to preparing professional proposals and submitting complete responses. Supplier Academy is designed for those new to selling to the public sector, whether that be businesses pursuing their first public sector contract or new employees of experienced government-serving businesses. The lessons include videos, practical guidance, and downloadable resources that businesses can use to strengthen their government contracting skills. Top Stories Interested in more newsletters? Browse here. The Academy addresses a persistent challenge for public agencies: suppliers that lack a clear understanding of procurement requirements often turn to agency teams for answers and one-on-one assistance. By providing a dedicated source of foundational knowledge and practical bidding guidance, Euna Supplier Academy can help agencies build a more procurement-ready supplier community, broaden participation, improve the quality and completeness of submissions, and reduce the burden of repetitive training on procurement teams. "Government agencies are some of the best clients a business can land - they pay reliably and often award multi-year contracts that give businesses a steady, predictable stream of revenue," said Steve Tran, Senior Director of Supplier Growth for Euna Supplier Network at Euna Solutions. "Euna Supplier Academy gives businesses a clear path from finding the right opportunity to submitting a stronger bid. When suppliers show up prepared, businesses have a better chance to compete, and agencies have a better pool of partners from which to choose." Seven Days of Practical Government Contracting Training The Euna Supplier Academy's free Mastering Government Contracting course provides seven focused lessons covering the public sector bidding process: * Day 1: Introduction to Government Contracting - Learn how public procurement works, how agencies evaluate vendors, and how to prepare to bid. * Day 2: How to Find Government Opportunities to Bid On - Find relevant contracts, search Euna Supplier Network, follow agencies, and review bid postings. * Day 3: Bid Requests - What You Should Know Before You Jump In - Understand solicitation types, requirements, evaluation criteria, contract terms, deadlines, and potential risks. * Day 4: Diving Deeper Into Government Proposal Requirements - Learn the essential components of a complete proposal and avoid mistakes that can weaken or disqualify a bid. * Day 5: Expanding Your Reach With Diversity and Small Business Certifications - Explore U.S. and Canadian certification programs, application requirements, and ways to present certifications in proposals. * Day 6: How to Write a Proposal That Wins - Create clear, persuasive proposals with competitive pricing, strong differentiation, and effective visual aids. * Day 7: Submitting Your Proposal With Confidence - Conduct a final compliance review, submit a professional bid, and use the outcome to improve future proposals. Proposal Writing Tools and Downloadable Resources for Suppliers Euna Supplier Academy also offers How to Write Winning Government Bids, a step-by-step guide for first-time and returning bidders. It explains how to respond to solicitations, meet government contracting requirements, and develop stronger proposals through clear, actionable guidance. Suppliers can continue using the course's downloadable materials after completing the lessons. Resources include an eligibility compliance checklist, a business certification checklist, proposal-writing guidance, a government contract pricing template, and a supplier growth plan. How Supplier Academy Connects Training with Contract Opportunities Euna Supplier Academy complements Euna Supplier Network, Euna Solutions' bidding platform for suppliers. Academy lessons show businesses how to search the network for open solicitations, follow public agencies, review bid documents, and submit proposals. Euna Supplier Network provides access to public-sector opportunities, while Supplier Academy helps businesses identify which opportunities align with their capabilities and prepare stronger responses. About Euna Solutions Euna Solutions(R) is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. View source version on businesswire.com:
Euna Solutions and CLA announce strategic collaboration to help public agencies strengthen grants compliance. 20 Agosto 2026 Collaboration brings together grants management technology, audit readiness, and public sector advisory experience ATLANTA & TORONTO & MINNEAPOLIS-(BUSINESS WIRE)-Euna Solutions(R), a leading provider of purpose-built, cloud-based software for the public sector, and CLA (CliftonLarsonAllen LLP), one of the nation's largest accounting and professional services firms, today announced a strategic collaboration to help state and local governments and nonprofit organizations manage the complete grants lifecycle more effectively. The collaboration brings together Euna's grants management technology with CLA's federal compliance, advisory, and Single Audit capabilities. The combined effort is intended to help grant recipients strengthen controls, monitor subrecipients, maintain documentation, meet reporting requirements, and improve audit readiness. The partnership will support organizations ranging from first-time Single Audit participants to agencies addressing material weaknesses or building grants compliance programs. Public agencies are managing more federal funding amid increasingly complex requirements, limited staff, and rising expectations for accountability. Billions in grant dollars continue moving through state and local pipelines as federal oversight intensifies, while Single Audit findings related to subrecipient monitoring and internal controls persist year after year. These weaknesses can lead to questioned costs, delayed reimbursements, audit findings, and fraud risk. Agencies increasingly need both compliance expertise and technology that embeds those requirements into daily grants administration. "Winning a grant is only the beginning," said Adam Roth, VP Partnerships and Government Relations at Euna Solutions. "After an award, agencies face the harder work of documenting decisions, monitoring performance, meeting federal requirements, and proving funds were used properly. Together, Euna and CLA can help make that work more systematic, sustainable, and audit-ready." Euna Grants provides a centralized platform for managing grant workflows, applications, awards, reporting, subrecipient monitoring, performance tracking, and closeout. Euna Grants customers have demonstrated a 70% reduction in administrative tasks and a 60% reduction in time spent on reporting after implementation. CLA advises public sector and nonprofit organizations on compliance, risk assessments, corrective action planning, financial management, and audit readiness. Widely recognized for its federal grants compliance and Single Audit services, CLA is one of the top firms performing Single Audits in the country. Its government practice supports state and local agencies, tribal governments, nonprofits, and higher education institutions with navigating the full complexity of federal funding requirements, including 2 CFR Part 200 Uniform Guidance, SEFA preparation, subrecipient monitoring, and corrective action planning. "I have seen firsthand how difficult it can be for public agencies to manage complex funding requirements with limited resources and disconnected processes," said Christian Fuellgraf, Principal, CAAS at CLA, and a former state government financial leader. "By combining CLA's compliance and advisory experience with Euna's grant management software, we can help organizations strengthen accountability while pursuing and managing more grant funding." Euna Solutions and CLA will also co-present at Government Academy Roundtable events across the United States throughout 2026. The sessions will provide government leaders with practical guidance on improving internal controls, reducing administrative burdens, and preparing for federal review. About CLA CliftonLarsonAllen LLP (CLA) exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. With nearly 9,000 people, more than 120 U.S. locations, and a global vision, we promise to know you and help you. CLA (CliftonLarsonAllen LLP) is an independent network member of CLA Global. See CLAglobal.com/disclaimer. Securities and investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor, member FINRA/SIPC. About Euna Solutions Euna Solutions(R) is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Media contact: Michael Tebo Gabriel Marketing Group (for Euna Solutions) Email: [email protected]
Euna Solutions named to 2026 AI 50 for delivering measurable financial impact to Public Sector organizations. Recognition highlights Euna's AI-powered financial software that supports more than 3,600 public sector organizations across North America ATLANTA & TORONTO-(BUSINESS WIRE)-Euna Solutions(R), a leading provider of purpose-built, cloud-based software for the public sector, has been named to the 2026 AI 50 by the Center for Public Sector AI (CPSAI), a trusted brand of e.Republic. The recognition honors organizations advancing the responsible application of artificial intelligence to improve operations, strengthen decision-making, and deliver measurable outcomes across government, education, nonprofit organizations, and the private sector. "This recognition reinforces the value that practical, responsible AI can deliver to public sector organizations and the communities they serve," said Tom Amburgey, CEO at Euna Solutions. Share Euna Solutions was selected in the Private Sector category for embedding responsibly governed AI directly into the financial workflows that public-sector professionals use every day. Through Euna AI, the company is helping public sector organizations automate repetitive tasks, identify risks sooner, and improve operational efficiency while preserving human oversight. Euna's responsible AI strategy is guided by its Euna AI Council and aligned with the NIST AI Risk Management Framework. Euna develops AI capabilities designed to support, rather than replace, human judgment. Euna's software supports more than 3,600 public sector organizations across North America, helping them manage more than $589 billion in public funds and $995 billion in grants, while processing more than $47.7 billion in procurements and $15.1 billion in payments. Customer results include: * More than $6.8 million in procurement savings generated through AI-powered Savings Advisor * A 92% reduction in the time required to generate procurement solicitation summaries * Five times faster invoice processing with 99% AI transcription accuracy "Government teams need tools that save time, reduce manual work, and help them make better decisions without giving up control," said Tom Amburgey, CEO of Euna Solutions. "That is what we are building with Euna AI. This recognition reinforces the value that practical, responsible AI can deliver to public sector organizations and the communities they serve." CPSAI cited the 2026 honorees as evidence that public sector AI is moving beyond experimentation toward responsible implementation and measurable outcomes. "The 2026 AI 50 marks an important turning point for the public sector. Organizations have moved past AI philosophy and scanning for 'what's possible.' These honorees are focused on proving what's achievable through responsible implementation, setting standards for measurable outcomes for the communities they serve. They are demonstrating for others how to iterate, partner, and write operational AI playbooks," said Rob Lloyd, Executive Director of the Center for Public Sector AI. Euna continues to expand its AI capabilities across procurement, budgeting, grants, and payments. Earlier this year, the company acquired GrantExec, strengthening its AI-powered grants portfolio while continuing to invest in new innovations. Euna also released its State of AI in the Public Sector report, which found that while most government organizations are exploring AI, relatively few have deployed it broadly, highlighting the need for practical, governed solutions that deliver measurable value. The findings align closely with the AI 50's focus on responsible AI implementation and public sector impact. About Euna Solutions Euna Solutions(R) is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Contacts. Media Contact Michael Tebo Gabriel Marketing Group (for Euna Solutions) [email protected] More News From Euna Solutions ATLANTA & TORONTO-( BUSINESS WIRE )-Euna Solutions(R), the leading provider of purpose-built, cloud-based software for the public sector, today announced that the City of Lakeway, Texas, is using Euna Budget to modernize its budgeting process, reduce manual spreadsheet work, and give department leaders faster access to budget information."Euna Budget changed budgeting from something finance had to constantly manage in spreadsheets into a process our departments can actually participate in," said J... ATLANTA & TORONTO-( BUSINESS WIRE )-Euna Solutions(R), the leading provider of purpose-built, cloud-based software for the public sector, today celebrates the 92 Euna Procurement customers that are among the 251 recipients of the 2026 Achievement of Excellence in Procurement(R)(AEP) Award. Presented by the National Procurement Institute, the AEP Award is a respected national benchmark for public procurement organizations. Recipients must demonstrate high standards across five areas: innovation, pr... ATLANTA & TORONTO-( BUSINESS WIRE )-Euna Solutions(R), a leading provider of purpose-built, cloud-based software for the public sector, today released 2026 State of Public Budgeting Report, which shows public finance teams are facing modern fiscal complexity with outdated budgeting infrastructure. According to the report, 63% of public finance leaders rank operational efficiency as a top priority, yet most lack the infrastructure to act on it - operating in an environment where 57% expect further...
Euna Solutions wins Stevie Award for advancing Responsible AI in public sector Financial Management. Recognized in the Technical Innovation of the Year - Government Technology category, Euna AI helps governments modernize procurement, budgeting, grants, and payments without sacrificing transparency, oversight, or public trust ATLANTA & TORONTO-(BUSINESS WIRE)-Euna Solutions(R), a leading provider of purpose-built, cloud-based software for the public sector, has been named the winner of a Silver Stevie(R) Award in the Technical Innovation of the Year - Government Technology category in the third annual Stevie Awards for Technology Excellence. "Government agencies do not need AI for AI's sake. They need technology that solves real operational problems while respecting the standards of accountability the public sector demands," said Tom Amburgey, CEO of Euna Solutions Share Recognized for Responsible AI in Government Financial Management The recognition highlights Euna Solutions' approach to responsible artificial intelligence: embedding practical, governed AI capabilities directly into the financial workflows public sector organizations already use to manage procurement, budgeting, grants, and payments. As government leaders face growing pressure to improve service delivery, address staffing constraints, strengthen compliance, and make better use of public funds, AI is becoming an increasingly important part of public sector modernization. But adoption cannot come at the expense of accountability, security, or human judgment. Euna AI is designed around that reality. Rather than asking agencies to adopt disconnected AI tools or replace established processes, Euna embeds intelligent capabilities within mission-critical financial management software. These capabilities help reduce repetitive administrative work, identify risks and inconsistencies, surface actionable insights, and support faster, better-informed decisions while preserving human oversight and transparency. "Government agencies do not need AI for AI's sake. They need technology that solves real operational problems while respecting the standards of accountability the public sector demands," said Tom Amburgey, CEO of Euna Solutions. "This recognition reflects our commitment to building responsible AI that solves real challenges for government professionals to work more effectively, make better decisions, and deliver stronger outcomes for the communities they serve." The Stevie Awards for Technology Excellence celebrate the remarkable accomplishments of individuals, teams, and organizations shaping the future of technology across all industry sectors. Euna Solutions was recognized in the Technical Innovation of the Year - Government Technology category for its responsible approach to embedding artificial intelligence directly into the financial management workflows government agencies use every day. In 2026, Euna expanded these capabilities with Solicitation Advisor, an industry-first procurement tool that applies AI to review solicitations before publication, helping identify vague requirements, missing specifications, and inconsistencies that can otherwise consume dozens of staff hours. Delivering Measurable Results for Government Agencies Customers are already reporting measurable results. Arlington Independent School District in Texas identified more than $36,000 in procurement savings. Grant Writing Made Easy reduced irrelevant grant search results from 66 percent to approximately 5 percent, cutting research time from hours to minutes. Euna Solutions supports more than 3,600 public sector organizations across North America, helping agencies manage more than $598 billion in public funds, $47.7 billion in procurements, $15.1 billion in payments, and $995 billion in grants. Built on a Foundation of Governance and Trust Euna's responsible AI strategy is guided by its internal AI Council and aligned with the NIST AI Risk Management Framework. This governance model helps ensure that new capabilities are developed with a focus on transparency, security, accountability, and practical public sector value. The Stevie Awards for Technology Excellence recognize the achievements of individuals, teams, and organizations shaping the future of technology across industries. More than 180 professionals worldwide participated in the judging process for the 2026 awards. "We congratulate all of the winners in the third annual Stevie(R) Awards for Technology Excellence for their outstanding achievements," said Stevie Awards President Maggie Miller. "Their innovations are helping shape the future of technology across every industry, and we look forward to celebrating their success on October 28." Details about the Stevie Awards for Technology Excellence and the list of 2026 Stevie winners are available at http://Tech.StevieAwards.com. About Euna Solutions Euna Solutions(R) is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Contacts. Media contact: Michael Tebo Gabriel Marketing Group (for Euna Solutions) Email: [email protected] More News From Euna Solutions ATLANTA & TORONTO-( BUSINESS WIRE )-Euna Solutions(R), a leader in purpose-built, cloud-based solutions for the public sector, proudly announces the launch of ELL, a robust new module within Euna Special Ed. The ELL module transforms how districts support English Learners (ELs) by centralizing language development plans, enabling data-informed instruction, and eliminating barriers to family engagement through deep translation capabilities and streamlined compliance workflows. "Supporting multilin... ATLANTA & TORONTO-( BUSINESS WIRE )-Euna Solutions: WHAT: Euna Solutions(R), a leading provider of purpose-built, cloud-based solutions for the public sector, will participate in the Government Finance Officers Association (GFOA) 119th Annual Conference, the premier educational and networking event for government finance officers in North America, from June 29 to July 2, 2025. The conference will be held at the Walter E. Washington Convention Center in Washington, D.C. Euna will be located at Boo... ATLANTA & TORONTO-( BUSINESS WIRE )-Euna Solutions: WHAT Euna Solutions(R), a leading provider of best-in-class SaaS solutions, purpose-built for the public sector, in partnership with Funkhouser & Associates, announced the launch of a new thought leadership webinar series designed to help local government leaders navigate today's rapidly shifting fiscal environment. The first session, titled "Navigating Fiscal Uncertainty: Philanthropy as a Strategic Partner," will take place on May 15, 2025...