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Program Manager
Cards and Payments
Posted on 11/17/2022
California, USA • Wyoming, USA • Texas, USA • Florida, USA • Chicago, IL...
Experience Level
Desired Skills
  • Education and Experience: Bachelor's degree or equivalent from a four-year college or university preferred
  • Minimum of five years related work experience
  • Knowledge of Embedded Finance or BAAS Operations
  • Knowledge of Fintech or payments industry
  • A self-starter who can operate comfortably and independently while navigating ambiguity within a complex environment
  • An understanding of regulatory requirements for financial institutions
  • Key Competencies: An elevated level of professionalism, especially regarding relationship management
  • Forward-thinking team member with exceptional problem-solving and communication skills
  • Experience and confidence interfacing with C-level Executives
  • Agile thinker with an aptitude for solving complex partnership challenges and excelling in a results-driven environment
  • Strong work ethic and a positive attitude
  • Define and execute a comprehensive and proactive partnership strategy for a portfolio of Fintech partners
  • Manage all aspects of the partnership including prioritization of key focus areas, evaluation of new initiatives, and ongoing partner management while acting as a liaison between Synapse teams with the intent to communicate or advance partner initiatives and requirements
  • Gather, organize, and present KPI data on partners to provide Executive Leadership with a clear picture into relationship status and partnership value
  • Elevate Synapse influence and positioning by facilitating joint product development and/or partnership expansion opportunities
  • Conduct business reviews on a regular cadence demonstrating ROI and driving partnership direction
  • Collaborate with key stakeholders such as Legal, Compliance and Engineering to ensure alignment and to drive adherence to contractual obligations as part of key strategic initiatives. Develop deep understanding of relevant use cases as part of partnership roadmap and end-to-end customer experience
  • Work closely with internal stakeholders to assess partnership risk and mitigating controls
  • Create and/or maintain reference documentation related to the partnership to facilitate understanding and communication
  • Lead as point of escalation for internal partnership and strategic operations management to drive completion of high impact initiatives, as needed
  • Ability to travel occasionally, approximately 30%

201-500 employees

Banking platform provider
Company Overview
Synapse's mission is to ensure that everyone around the world has access to best-in-class financial products, regardless of their net worth. Synapse is the only Banking-as-a-Service platform provider that enables companies across the globe to launch feature complete deposit, credit, and crypto products in weeks.
  • 401k Company matching contribution
  • Parental leave & family support
  • Medical, dental & vision benefits
  • Life insurance & LTD
  • Flexible location, remote-friendly
  • PTO and Holidays