Business Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Business Manager – EMEA Workplace Management

The Business Manager works as part of the central management function to provide business management and strategic oversight to the EMEA Workplace Management. Focused on operational initiatives and business programs they will have an impact on productivity, streamlining strategic initiatives, and ensuring cross-business collaboration and communication in EMEA. They will act as the right hand to the EMEA WPM lead, demonstrating a strong level of business acumen, highly organised and exceptional quantitative analysis skills.

This role offers significant opportunities for career advancement within 2 years for high-performing individuals.
This role is office based in London or visiting client locations - 5 days a week.

Business Management:

• Support the development and implementation of WPM business strategies aligned to achieving the business’ short- and long-term objectives
• Supports the EMEA WPM lead prioritise workload and acts as a delegate for certain projects or meetings.
• Identify opportunities to streamline strategic and operational practises
• PMO for the implementation of operational initiatives to improve efficiencies, people engagement and collaboration
• Works closely with central teams to provide operational support to business functions
• Share best practises and identify opportunities for continuous improvement
• Participates in business planning and review processes
• Works across multi teams to identify opportunities and provides PMO support as required from start to implementation
• Performing special projects as directed or on behalf of the EMEA WPM lead.
• Attends leadership meetings to identify actions for the business lead or opportunities to streamline and knowledge share
• Participates in the business managers network across JLL to work collaboratively and to share knowledge and best practises
• Reports on business performance to senior management and board members

Client Engagement:

• Manages EMEA WPM lead’s client engagement
• Reviews exec sponsor client objectives and feedback and provide insights
• Oversight of client feedback, supports the development of action plans and recognition required EMEA WPM lead
• Work with SD to support prospect client engagement and ensures business lead follow up

People Engagement:

• Work with HR to support and promote people related initiatives
• Support people survey follow up – actions and communication required by the business lead
• Ensure input and promotion of employee recognition programs
• Support talent reviews and succession planning
• Promote career mobility within JLL

Diary, Meeting & Event Preparation

Work closely with EA to:

• Ensure meeting preparation and follow up
• Review upcoming meetings for the week to ensure the business lead has all the necessary information, the agenda and objective of the meeting
• Determine priorities and identify opportunities to simplify

Marketing & Communications:

• Working alongside the comms team to input into internal and external communications plan
• Supports EMEA WPM lead’s input into presentations, reports, or other communication packs for internal and external stakeholders
• Promote One JLL story telling – identify, capture and share

Skills:

• Strong Facilities Management knowledge and experience
• Proven change management expertise
• Strong communication, strategic thinking and problem-solving skills.
• Highly developed project management skills with impeccable attention to detail.
• Exceptional computational & analytical skills: ability to build data-driven decks and communicate data insights in a crystal-clear way.
• Proven ability to work effectively with stakeholders at the most senior of levels and manage complex projects across multiple services and geographies.
• Independent worker with a proactive, flexible approach and ability to meet tight deadlines.
• Excellent organizational skills with the ability to effectively plan and prioritize workload.
• Enthusiastic, versatile, motivated, with a ‘can do’ attitude.
• Excellent English written/ verbal communication skills

Location:

• London or Site Based - 5 days a week

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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