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Manager – Customer Success
Confirmed live in the last 24 hours
Locations
Dorchester, Boston, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Three - five years directly leading a team of metrics and performance driven CSMs in a fast paced, high-growth SaaS environment
  • Eight+ years of experience in a solution-oriented, customer facing role
  • Demonstrated, consistent success tied to net revenue retention and customer account expansion goals
  • Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite, specifically Finance and Procurement
  • Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments
  • A high degree of organization and proficiency in leveraging internal systems
  • Excellent verbal and written communication skills with strong storytelling abilities
  • A proficiency in technology
  • Able to travel for customer onsite visits & events as required
Responsibilities
  • Lead and coach your team to meet consistent gross and net revenue retention goals, support best practices for forecast reporting, and proactively support a path to renewal execution
  • Manage customer escalations within your book of business; proactively identify at-risk accounts and help facilitate resolution
  • Track and identify trends or indicators within your book of business, provide visibility to leadership and recommendations based on findings
  • Analyze metrics and performance for ongoing coaching and improvement
  • Help plan and execute onboarding and training initiatives in collaboration with our Training & Enablement team
  • Lead with a customer first mindset and have proven experience driving measurable improvement to the overall customer experience
Vendr

201-500 employees

SaaS buying & management platform
Company Overview
Vendr’s mission is to forever change how companies find, buy, and manage SaaS. The company is committed to helping teams everywhere with their platform that finds new tools, manages procurement, and saves on costs.
Benefits
  • Unlimited vacation policy
  • Paid holidays
  • Paid sick days
  • Parental leave & flexible scheduling
  • Health, dental and vision insurance with 100% paid premiums
  • 401k
  • Company equity
  • Performance bonuses
  • Wellness and mental health reimbursement budgets
  • Equipment budget
Company Core Values
  • #kindness-as-a-service
  • #save-your-sorrys
  • #make-magic
  • #we-are-awesome