About Vendr
Vendr is forever changing how companies buy and renew SaaS. With over $2 billion in SaaS purchases across 2,300+ suppliers, the Vendr SaaS buying platform enables the world’s fastest-growing companies to purchase SaaS, without friction and at a fair price. Headquartered in Boston with a second location in Charleston and over 340+ employees, we are building a team that can take us to the future state of frictionless buying. Some customers include HubSpot, The Washington Post, and DraftKings.
The Vendr culture is one where kindness, teamwork, mutual support, and bold initiative are encouraged. Read more about our values.
Since 2018, we have:
- Managed $2 Billion+ in software spend
- Saved $304M+ for our customers
- Given our customers thousands of hours back to focus on the important parts of their job
And we’re just getting started. This is your chance to join as we enter hyper-growth and make a massive impact, forever changing the way people buy and sell B2B SaaS.
As a manager of our Customer Success team for Vendr, you’ll be responsible for managing a team of highly-capable and talented CSMs to support and grow the health of their customer accounts on a daily basis. You will be responsible for the overall health and retention of your team’s territory.
You will support your team as an escalation point to handle renewal and upsell conversations, by managing complex customer problems and scenarios, training and managing a growing team of CS professionals, and assisting in the creation and implementation of processes and efficiencies to help our organization scale.
This position is a hybrid role, where you will be expected to commute into our Boston office a few days a week.
You will:
- Lead and coach your team to meet consistent gross and net revenue retention goals, support best practices for forecast reporting, and proactively support a path to renewal execution
- Manage customer escalations within your book of business; proactively identify at-risk accounts and help facilitate resolution
- Track and identify trends or indicators within your book of business, provide visibility to leadership and recommendations based on findings
- Analyze metrics and performance for ongoing coaching and improvement
- Help plan and execute onboarding and training initiatives in collaboration with our Training & Enablement team
- Lead with a customer first mindset and have proven experience driving measurable improvement to the overall customer experience
You have:
- Three - five years directly leading a team of metrics and performance driven CSMs in a fast paced, high-growth SaaS environment
- Eight+ years of experience in a solution-oriented, customer facing role
- Demonstrated, consistent success tied to net revenue retention and customer account expansion goals.
- Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite, specifically Finance and Procurement
- Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments.
- A high degree of organization and proficiency in leveraging internal systems.
- Excellent verbal and written communication skills with strong storytelling abilities.
- A proficiency in technology.
- Able to travel for customer onsite visits & events as required
Growth:
- Best-in-breed onboarding
- Training in sales methodology
- Intra-departmental mentor and buddy program for in-house networking
#LI-SJ1
Why Vendr
- We’re rapidly growing, (2-3x growth YoY in ARR, 2x headcount growth YoY)
- We’re a disruptor, we’re changing the way saas is purchased and managed
- We have the right value proposition at this time, (we save companies time and money and help them grow efficiently)
- We’re a startup with durable growth, (25M+ ARR, 530+ active customers, financially backed with our recent Series B raise)
- We have great people and a strong culture, (check out our values here)
- Competitive pay & benefits **applicable to U.S. employees, ask our team for details on our International benefits**
- Medical, Dental, Vision with company paid premiums
- HSA contribution
- Flexible/unlimited PTO
- 12 paid company holidays in addition to PTO
- 4% 401k matching
- WFH stipend
- Education & wellness reimbursement
- All Mac environment
Vendr is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
