Renewal Account Manager
Posted on 4/4/2023
Contrast Security

201-500 employees

Application security software
Company Overview
Contrast Security's mission has always been to simplify application security through technology and automation.
United States
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Bachelor's Degree required (or combo of education and experience)
  • Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Discovery, negotiation and closing skills
  • Superb customer service skills are required
  • Experience handling a pipeline and closing large contracts
  • Ability to uncover procurement contacts, processes and timelines
  • Work with creative, problem solving mindset
  • Self-motivated, proactive, energetic team player
  • Takes an active interest in increasing customer happiness and deepening customer relationships
  • Extraordinary time and process management skills, ensuring nothing slips through the cracks
  • Ability to work with multiple dynamic teams in a fast-paced environment
  • Must have a follow up mindset with a proactive approach and a high level of communication
  • We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply
  • Drive the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
  • Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Maintain and report an accurate weekly forecast of renewal bookings for your assigned accounts
  • Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Communicate risk, develop resolution strategies, escalating wherever appropriate
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Be accountable for maintaining accurate customer renewal records including licenses, software expiration dates, customer contact information
  • Prepare renewal proposals and quotes
  • Process all renewal activities for your assigned accounts, ensuring timely and accurate renewals are in place for all expiring contracts
  • Work with customers to resolve any issues which may be preventing them from maintaining a relationship with Contrast
  • Effectively communicate company messages, value propositions, etc. verbally and in writing
  • Collaborate with departments across the organization to advocate for the customer and work together to resolve any issues
  • Uncover accounts which may be at risk and develop plans to mitigate it
  • Recognize trends to help develop programs which maximize retention