Consumer Outreach Coordinator

Initial Posting Date:

10/02/2025

Application Deadline:

10/16/2025

Agency:

Department of Justice

Salary Range:

$5,325 - $8,148

Position Type:

Employee

Position Title:

*Consumer Outreach Coordinator (Program Analyst 2)

Job Description:

The Oregon Department of Justice, Civil Enforcement Division is seeking to hire a Consumer Outreach Coordinator (Program Analyst 2) to provide education and engagement services to Oregon residents regarding consumer protection issues. This position will develop the Consumer Education and Engagement Program. The Consumer Outreach Coordinator will develop educational materials on key consumer protection topics, including scams and financial safety. The Coordinator will lead targeted outreach efforts to vulnerable populations. This position coordinates with the Attorney General’s Office and Civil Enforcement Division management to identify program priorities requiring public outreach. The Coordinator will travel throughout the state to give presentations and do other outreach and engagement activities.

The Consumer Education and Engagement Program delivers education and outreach services to the public to help Oregonians avoid scams and engage in the marketplace as informed consumers. The program responds to issues that are occurring in real time.

Job Duties (in part)

• Regularly travel throughout Oregon to promote and provide consumer outreach using multiple resources including public speaking engagements, distribution of informational pamphlets and brochures, telecommunications, educational resources and the public media.

• Seek opportunities for personal speaking engagements by contacting local and regional community service organizations, professional organizations, senior citizen groups, law enforcement, libraries, and other interested persons and groups.

• Monitor public response to information provided through this program by communicating with groups after speaking engagements or distribution of materials to solicit comments and suggestions. Prepare periodic reports describing public contacts and materials distributed. Revise procedures and materials based on feedback from the public and management to ensure program effectiveness.

• Develop and maintain relationships with community partners such as the Oregon State Bar, Oregon Department of Consumer and Business Services, various Chambers of Commerce, and retirement communities to promote information sharing and engagement on consumer issues.

• Coordinate outreach, education and messaging on matters of overlapping jurisdiction with counterparts at local, state, and federal partner agencies.

• Participate in roundtables with partner agencies and community groups to share information about community concerns or trending consumer issues.

• Evaluate modes of education and outreach appropriate to the target audience. Provide a variety of education and outreach presentations, trainings and facilitations, using varied delivery methods and practices.

• Develop written educational materials for consumers and businesses.

• Coordinate with other section members to design and implement a system to collect information about current hotline call and complaint trends.

• Assist in developing strategic plans and goals for the Consumer Education and Engagement program.

• Assist in updating and developing new consumer content on the DOJ website. Assist with developing public reports on consumer issues.

• Assists Attorney General’s Communications Team with responding to questions from the media.

• Coordinates with the Attorney General’s Office and Civil Enforcement Division management to identify program priorities requiring public outreach.

• Other duties as assigned.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills and abilities that you demonstrate, using an intentional equity lens.

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or marketing, communications, or public relations and two years experience coordinating or administering a program.

OR

• Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.

Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

AND

• Must have and maintain a valid Oregon Driver’s License.

• Must have the ability to travel throughout Oregon.

Desired Skills, Experiences, and Attributes

• Willingness and ability to travel frequently.

• Ability to respond to changing priorities and workflow demands, and ability to handle multiple projects simultaneously and use good judgment in prioritizing work assignments.

• Ability to communicate clearly and effectively.

• Ability to build productive and collaborative partnerships with agency staff. stakeholders, advocacy groups, and community organizations.

• Ability to manage high levels of ambiguity and create clarity.

• Ability to learn and absorb complex information quickly.

• Ability to work well as part of a cross-functional team and be supportive of colleagues.

• Commitment to public service.

• Experience communicating clearly and precisely through different platforms (examples: cell phone, email, in person, Microsoft Teams).

• Experience in facilitating groups, trainings, or presentations.

• Experience building collaborative relationships with community partners.

What’s In It For You

• Job satisfaction as part of a team whose mission is to serve Oregon's public and government agencies.

• Permanent, full-time employment in Salem, Oregon.

• Vacation, sick leave, 11 paid holidays a year, and special days off. 

• Excellent medical, vision, and dental.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

• Opportunity to expand your professional skills.

For more information about our benefits, you can learn here.

Application Process

Candidates from diverse backgrounds are encouraged to apply.  The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

• Attach a cover letter identifying your attributes that meet the desired and requested skills.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. Drag and drop your resume into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact [email protected]. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
[email protected] 

Phone: (503) 947-4328
Fax: (503) 373-0367