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Operations Manager
DET Proctoring
Posted on 10/30/2022
Pittsburgh, PA, USA
Experience Level
Desired Skills
Customer Service
  • Highly professional and empathetic communication skills
  • An ability to navigate ambiguity and tackle problems without sacrificing quality of work
  • A strong sense of accountability and responsibility
  • An exceptional customer service focus
  • An ability to work very quickly and accurately
  • Stellar attention to detail, time management, and organization skills
  • A passion for making education accessible to all
  • A desire to work in a fast-growing and vibrant environment
  • 3+ years of HR operations experience
  • Experience working with a remote and/or contingent workforce
  • A bachelor's degree or higher
  • Ability to work full-time from Pittsburgh, PA
  • Prior experience in a fast growth environment
  • Applied ESL background
  • Fluency in French, Mandarin, Spanish, or an Indian language
  • Oversee the people operations for a large, international, remote team
  • Oversee hiring for all positions on the team, ensuring that our processes are consistent and ensure that we select the right people for the right roles
  • Develop and drive team performance management processes
  • Create and manage all team professional development efforts
  • Manage administrative tasks such as approving timesheets and invoices, coordinating pay changes, maintaining and updating records, and coordinating onboarding and offboarding activities
  • Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays
  • Be willing and able to take on additional duties and projects as assigned
  • Focus on ever improving contractor happiness and productivity

201-500 employees

Language education platform
Company Overview
Duolingo’s mission is to make education accessible and fun. The company offers a language-learning website and mobile app.
  • Medical, dental, and vision for employees as well as eligible partners and dependents
  • Mental health benefits such as therapy sessions and coaching to support you to be your best self
  • Fertility benefits to support your family planning journey
  • Fully paid parental and adoption leave
  • Fully paid subscription to Care.com and paid backup days for dependents and your fur family
  • 401(k) with generous match and immediate vesting
  • 20 days of PTO, with two additional weeks off for winter break
  • Yearly professional development stipend
  • Transportation reimbursement for however you get to work
  • Lunch prepared daily by our in-house chefs
  • Annual international retreat for all full-time employees
  • On-site gym and massages
  • On-site game/break room
Company Core Values
  • Make learning fun
  • Universally accessible personalized education
  • Give the product away for free