Simplify Logo

Full-Time

Customer Support Specialist

GERMAN speaking

Updated on 7/18/2024

Cision

Cision

1,001-5,000 employees

PR distribution, media monitoring software platform

Data & Analytics

Entry

Remote in UK

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Strong focus on customers
  • Self-motivated and proactive
  • Adaptable to changing environments
  • Proven experience in roles involving direct customer interaction
  • Collaboration skills
  • Advanced listening and verbal communication skills
  • Enthusiasm and positive mindset
  • Influencing and negotiation skills
  • Proficiency in English and German
Responsibilities
  • Cultivate a culture of exceptional customer service
  • Resolve customer problems and issues
  • Develop product and service knowledge
  • Facilitate adoption of software
  • Collaborate with internal teams
  • Communicate effectively with customers
  • Take ownership of customer inquiries
  • Seek continuous improvement
  • Maintain accurate records of customer interactions
  • Uphold professional standards

Cision provides a PR software platform and marketing solutions, leveraging technologies such as PR distribution, media monitoring, and social media listening to enable professionals to distribute, monitor, and analyze media content. These technologies empower users to understand, influence, and amplify their stories in today's data-driven world.

Company Stage

Pre-seed

Total Funding

$1.9B

Headquarters

Chicago, Illinois

Founded

1866

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-1%