Hotel Manager

Job Description

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
• Provide coaching; leadership development; and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
• Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
• Play a lead role in yield management for Rooms, Food & Beverage and Spa
• Be a key player in redevelopment and capital projects from an operations viewpoint
• Ensure the implementation and delivery of all Fairmont Standards
• Handle all guest concerns and ensure effective follow up thereof
• Assist in Labor Management and the maintenance of productivity levels
• Follow up on all guest comments, responding to any guest complaints or requests
• Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Act as hotel champion and culture leader in hotel committees
• Oversee services rendered to The Residences (condo board association).
• Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
• Play a key role and lead change management for Rooms and Food & Beverage initiatives
• Assume the responsibilities of the General Manager in his/her absence

Qualifications

Your Skills and Qualifications:

• Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
• Clear knowledge of budget planning & execution
• Post secondary diploma/degree in hospitality an asset
• Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results
• Exceptional interpersonal and guest relations skills
• Proven team-leader with outstanding motivational skills and coaching ability
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
• Comfortable working evenings, weekends, holidays and various schedules