Payroll Support Analyst

What we offer:

Group Summary:

The Magna HR systems team is a fast-growing team meant to support day to day activities of Payroll and HR practitioners within our Canadian and US operations.  This role is responsible for providing technical support and troubleshooting assistance for the Dayforce Time and Payroll modules.

Your Responsibilities

• Provide technical support and troubleshooting for the Dayforce Payroll module

• Assist end-users in resolving system issues related to payroll processing and related functionalities

• Document and track support tickets, ensuring timely resolution of user inquiries and issues

• Collaborate with cross-functional teams to address system bugs, enhancements, and upgrades

• Conduct testing and validation of system configurations, updates, and enhancements

• Train end-users on Dayforce Payroll functionalities and best practices

• Stay up-to-date with the latest Dayforce features and industry trends

Who we are looking for

• University education or equivalent. Preferably Business Related in nature. 

• Demonstrate critical thinking and analytic skills with strong problem solving and troubleshooting skills

• Ability to accurately collect information in order to understand and assess the clients’ needs and situation

• Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects

• Ability to prioritize workload and provide timely follow-up and resolution

• Previous experience in supporting Dayforce Time and Payroll or similar HRIS software

• Knowledge of timekeeping and payroll processes

• Strong communication and interpersonal skills

• Focus on delivering quality customer service

• Attention to detail and ability to handle confidential information.

• Ability to work in a fast-paced, deadline-driven environment.

Your preferred qualifications

• Strong attention to detail

• Strong verbal and written communication skills

• Ability to manage confidential and sensitive employee information

• Ability to set priorities in a fast-paced environment

• Previous experience in supporting Dayforce Time and Payroll or similar HRIS software

• Knowledge of timekeeping and payroll processes

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

In addition, we offer you the following site benefits:

An overview of our benefits will be discussed during the recruitment process. 

Awareness. Unity. Empowerment. 

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire based on experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law. 

Awareness, Unity, Empowerment: