Senior Informatics Sales Specialist

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

The Senior Informatics Sales Specialist will use their strong genomics and Informatics technical knowledge and expertise to identify and close Informatics opportunities. This involves selling to prospective customers and Illumina colleagues on Next Generation Sequencing and Genomic data analysis pipelines, applications and products primarily for use in genetic and clinical research or testing. They will act as an influencer and expert resource for customers and others to ensure success while enabling sales growth through strategic activities and creative problem solving.  The Informatics Sales Specialist should be viewed as a “go to” subject matter expert for all things Informatics, with primary focus on Illumina’s enterprise products.

As an Informatics Sales Specialist, you are impacting data analysis and management transformations through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and bioinformaticians. You are establishing Illumina as a prominent cloud-based platform provider to the Research, Clinical, Pharma, PopGen and Healthcare sectors.
 

Position Responsibilities:

• Drive customer adoption and utilization and thus sales growth, of our Informatics products by:
  • Providing technical guidance and subject matter expertise during the sales cycle.  Areas of expertise include, but are not limited to:
    • NGS research data analysis, management, sharing and storage
    •  Analysis, annotation, interpretation and reporting from NGS testing in a clinical environment
    • Laboratory Information Management Systems (LIMS)
    • Cloud based workflows and pipelines
    • Genomics applications and methods
    • Data science including AI and Machine Learning
    • Laboratory notebooks
  • Consult with customers on informatics requirements (such as hardware and software required for data analysis).  Typically application specific pertaining to certain Illumina products
  • Provide proof-of-concept/proof-of-principle analysis to demonstrate product fit-for-purpose
  • Partner with third party providers to provide end-to-end solutions that drive Illumina overall value in research and clinical labs
• Work closely with other sales team members, including account managers and other sales specialists to make customers successful in Bioinformatics and NGS data analysis.  Would be working particularly closely with Sequencing Specialist team.
• Develop, coordinate and conduct both basic and advanced informatics presentations and seminars for customers.  This will at times involve demos and some proof-of-concept work.
• Involve other more technical or supporting roles as needed, to facilitate in-depth demos and other deeper customer assessment or pilot activities to ultimately drive sales.
• Develop and maintain positive relationships with customers
• Provide Voice of Customer input and feedback to development teams, various marketing teams and others as needed.
• Become the regional subject matter expert for Informatics, training the broader sales organization. 
• Assists customers to remove informatics barriers that may unlock sample volume, drive sequencing consumables uptake and grow the sales pipeline.
• Play a significant role in ensuring that customers renew licenses as part of annual sales activities.
• Prepare and present relevant sales performance data as needed.
• Contribute to annual account manager strategic account management planning process.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• 5+ years relevant experience.
• Must be willing to travel ~ 50% 
• Experience with Sequencing data analysis and interpretation (Variant Calling, filtering, annotation, interpretation and reporting)
• Knowledge of sequencing and multiomic applications (current and emerging), and related data formats, file types, data footprints, and typical analysis methods
• Recognized deep technical expertise in clinical informatics, bioinformatics or an associated area
• Experience with common software toolkits, applications, pipelines and algorithms for Next Generation Sequencing analysis, including emerging enterprise platforms
• Knowledge of relevant cloud services and providers, including basic pricing models, etc.

• Working knowledge of linux, command line, Python and Application Programming Interfaces (APIs)

• Demonstrated written and verbal communication and training skills.
• Outstanding problem solving and interpersonal skills.
• Independently works on highly complex problems requiring analysis of multiple variables
• Demonstrated superior problem solving and interpersonal skills in a customer facing environment
• Clear vision of and commitment to providing outstanding customer service
• Ability to successfully work collaboratively in a highly matrixed sales organization

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities. 

Preferred Experience/Education/Skills:

• Typically requires a minimum of 5 years of related experience with a sciences degree in Bioinformatics, Molecular Biology, Genetics, or Biochemistry. Masters or PhD preferred.
• Experience in a direct sales or similar customer facing role desirable but not essential.

The estimated base salary range for the Senior Informatics Sales Specialist, Northeast role based in the United States of America is: $105,600 - $158,400. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.