Collections Operational Lead

Responsibilities

INTERNAL, CURRENTLY EMPLOYED WITH NCBB APPLICANTS ONLY

Summary:

This position ensures that daily functions at a collections operation are completed correctly each day.  This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards.  This also includes ensuring blood donors are processed efficiently with the highest level of customer service.  The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism.  The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation.

Schedule: Flexible schedule with rotating weekends.

Job Responsibilities:

Provides daily supervision of a collections site

Ensures all donor collections processes are performed per SOP

Manages donor flow and trouble shoot donor scheduling issues

Addresses customer service issues and initiate service recovery

Maintains proper stock levels of supplies at collections site

Communicates pertinent information to collections staff at site daily

Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management

Performs collections procedures to maintain efficiency at operation

Performs whole blood, special, and automation collections in accordance with applicable policies and procedures

Follows safety procedures

Provides excellent customer service to donors, patients, and sponsors

Provides coaching to collections staff at site

Addresses any policy/SOP deviations observed with collections staff 

Assists with venipuncture adjustments

Attends meetings and training sessions as scheduled

Benefits: Full Benefits Including: Medical, Dental, Vision, PTO, EST, and Retirement Plan

Qualifications

Education: 

HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program

Prefer medical or health care academic program or coursework

Experience: 

Two and one half (2.5) years of total experience in health care or customer service

Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment

Other:

Phlebotomy, Medical Assistant Certificate or EMT preferred

Valid Driver’s license

Excellent communication skills, both verbal and written

6 month experience in a lead or supervisor role preferred

Teamwork and working with others

High level of problem solving/ critical thinking skills

Intermediate computer skills

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Overview

Founded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25+ hospitals, EMS and healthcare partners. NCBB is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NCBB serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ncbb.org. Connect with us on Facebook, X, Instagram, and LinkedIn.