Full-Time
Client Support Engineer
Confirmed live in the last 24 hours
Versana
51-200 employees
Digital platform for syndicated loan market
Compensation Overview
$70k - $110kAnnually
Junior, Mid
New York, NY, USA
Hybrid position based in New York, NY.
- 2-5 years of hands-on technical client support with a track record of exemplary customer service
- Knowledge of financial products or experience in a fintech company
- Knowledge of relational databases, ability to write basic SQL queries
- Understanding of SDLC
- Knowledge of Object-oriented programming
- Familiarity with Restful APIs
- Experience with ticketing systems and support workflows
- Willingness, flexibility and commitment required to thrive in a startup environment
- Ability to work effectively in a team setting and be a hands-on team member
- Strong multi-tasking skills to manage cross-functional responsibilities
- Strong verbal and written communication
- Maintain subject matter expertise in syndicated loans and our platform.
- Troubleshoot complex issues that span multiple technologies
- Own and manage client issues throughout its support lifecycle
- Collaborate with internal teams to resolve client issues
- Synthesize client feedback and clearly communicate to internal teams
- Proactively monitor production platform to identify and manage potential platform issues
Versana operates in the fintech sector, focusing on improving the syndicated loan market through digital solutions. The company provides a digital platform that enables real-time information sharing and advanced data management, which helps to enhance data quality and reduce operational risks. This platform is designed for a variety of clients, including private debt, private equity, and asset management firms, allowing them to make better decisions based on credible and timely data. Versana differentiates itself from competitors by addressing the inefficiencies and manual processes that have historically affected the $5 trillion corporate loan asset class. The company's goal is to lead the digital transformation in this area of the capital markets, supported by significant backing from major financial institutions.
Company Stage
N/A
Total Funding
$64.2M
Headquarters
New York City, New York
Founded
2021
6 month growth
↑ 35%1 year growth
↑ 75%2 year growth
↑ 75%
Simplify's Take
What believers are saying
- Joining Versana offers the opportunity to work with industry veterans and leaders in banking, data, and technology, enhancing professional growth.
- The company's rapid growth and significant funding from top-tier banks indicate strong financial health and promising career stability.
- Versana's innovative approach to the corporate loan market provides employees with the chance to be at the forefront of financial technology transformation.
What critics are saying
- The niche focus on the corporate loan market may limit Versana's ability to diversify its offerings and revenue streams.
- Dependence on major financial institutions for data and investment could pose risks if these partnerships falter.
What makes Versana unique
- Versana focuses on modernizing the $7 trillion corporate loan market, a niche yet massive sector with significant growth potential.
- The backing and active participation of major financial institutions like JPMorgan, Citibank, Deutsche Bank, and Morgan Stanley provide Versana with unparalleled industry credibility and resources.
- Versana's platform processes a substantial volume of loans, reaching $900 billion, which demonstrates its scalability and effectiveness in the market.
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